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Customer & Contact Service Job Market in Japan for International Citizens

  1. Language Requirements: Customer and contact service roles in Japan often require proficiency in the Japanese language. Fluency in Japanese is typically necessary to communicate effectively with customers and colleagues. Some companies may have specific language proficiency requirements, so it's important to assess your Japanese language skills before applying.

  2. Visa Requirements: International citizens will need an appropriate visa to work in Japan. The most common work visa categories for customer service jobs are "Engineer/Specialist in Humanities/International Services" or "Instructor." To obtain a work visa, you will generally need a job offer from a Japanese employer who will sponsor your visa application.

  3. Job Opportunities: Japan has a significant customer service industry, with opportunities available in various sectors such as telecommunications, retail, hospitality, and technology companies. Major cities like Tokyo, Osaka, and Yokohama have a higher concentration of international companies and may offer more job opportunities for non-Japanese speakers.

  4. Job Search Resources: Online job portals, both general and industry-specific, can be useful for finding customer service job listings in Japan. Websites like GaijinPot, Daijob, and CareerCross provide job search platforms with English-language support. Networking through professional contacts, attending job fairs, and contacting recruitment agencies can also be helpful.

  5. Cultural Considerations: Understanding Japanese business culture and customs can be beneficial during the job search process and interviews. Familiarize yourself with Japanese workplace etiquette, dress codes, and communication styles. Demonstrating cultural sensitivity and adaptability can improve your chances of securing a customer service job in Japan.

  6. Skills and Experience: Relevant experience in customer service, contact centers, or related fields can be advantageous. Highlight your customer service skills, problem-solving abilities, and any experience using customer relationship management (CRM) systems or communication platforms. Japanese language proficiency and cross-cultural communication skills are highly valued.


Average Salary of Job Profile of Customer & Contact Service Industry in Japan

Job Profile Average Salary Range (Monthly)
Customer Service Representative ¥200,000 - ¥350,000
Call Center Agent ¥200,000 - ¥350,000
Customer Support Specialist ¥250,000 - ¥400,000
Technical Support Analyst ¥300,000 - ¥450,000
Help Desk Operator ¥200,000 - ¥350,000
Inbound Sales Representative ¥250,000 - ¥400,000
Outbound Sales Representative ¥250,000 - ¥400,000
Telemarketer ¥200,000 - ¥350,000
Bilingual Customer Service Representative ¥250,000 - ¥400,000
Service Desk Analyst ¥250,000 - ¥400,000
Customer Success Manager ¥400,000 - ¥600,000
Client Relations Specialist ¥300,000 - ¥450,000
Contact Center Supervisor ¥400,000 - ¥600,000
Quality Assurance Analyst ¥300,000 - ¥450,000
Social Media Customer Support ¥250,000 - ¥400,000
E-commerce Customer Service Representative ¥250,000 - ¥400,000
Order Management Specialist ¥250,000 - ¥400,000
VIP Customer Support ¥300,000 - ¥450,000
Customer Experience Manager ¥500,000 - ¥800,000
Customer Service Trainer ¥350,000 - ¥500,000



Job Eligibility to Work in Customer & Contact Service Industry in Japan for International Job Applicants

  1. Visa: You will need an appropriate work visa to legally work in Japan. The most common work visa categories for customer service jobs are the "Engineer/Specialist in Humanities/International Services" or "Instructor" visas. To obtain a work visa, you typically need a job offer from a Japanese employer who will sponsor your visa application. The specific visa requirements and application process can vary, so it's important to consult with the nearest Japanese embassy or consulate or refer to official government sources for the most accurate and up-to-date information.

  2. Language Proficiency: Proficiency in the Japanese language is often required for customer and contact service roles in Japan. Fluency in Japanese is important for effective communication with customers and colleagues. Most employers expect a certain level of Japanese language proficiency, and some may have specific language requirements for their positions. It's advisable to assess your Japanese language skills and consider improving them if necessary.

  3. Skills and Experience: Relevant skills and experience in customer service, contact centers, or related fields can be advantageous. Highlight your customer service skills, problem-solving abilities, and any experience using customer relationship management (CRM) systems or communication platforms. Demonstrating cross-cultural communication skills and adaptability can also be beneficial.

  4. Education and Qualifications: While a specific educational background may not be mandatory for customer service positions, having a degree in a relevant field or possessing relevant certifications can enhance your job prospects. For example, qualifications in hospitality management, business administration, or language studies can be valuable.

  5. Cultural Awareness: Demonstrating an understanding of Japanese business culture and customs can be beneficial during interviews and in the workplace. Familiarize yourself with Japanese workplace etiquette, dress codes, and communication styles. Showing respect for Japanese customs and cultural norms can help make a positive impression.

     

General Roles and Responsibilities in Customer & Contact Service Jobs in Japan 

Job Profile Roles and Responsibilities
Customer Service Representative Providing prompt and courteous customer support via phone, email, or chat; addressing inquiries, complaints, and resolving issues; processing orders, returns, and exchanges; maintaining accurate customer records; escalating complex cases to supervisors.
Call Center Agent Handling inbound and outbound calls; assisting customers with inquiries, troubleshooting, and providing product information; documenting call details and resolutions; following call scripts and procedures; meeting call quality and efficiency metrics.
Customer Support Specialist Assisting customers via multiple channels (phone, email, chat); providing technical support and troubleshooting; identifying and resolving customer issues; collaborating with cross-functional teams to address complex problems; maintaining customer satisfaction and ensuring timely resolution.
Technical Support Analyst Assisting customers with technical issues; troubleshooting software or hardware problems; diagnosing and resolving technical problems via phone or remote access; providing guidance and instructions; escalating unresolved cases to appropriate teams; documenting support activities and resolutions.
Help Desk Operator Responding to user inquiries and providing technical assistance; troubleshooting hardware and software issues; maintaining accurate records of user requests and resolutions; escalating complex cases to appropriate teams; coordinating with IT personnel to resolve technical problems.
Inbound Sales Representative Handling incoming sales inquiries; providing product information and recommendations; assisting customers with purchase decisions; processing orders and payments; achieving sales targets and conversion rates; maintaining accurate sales records; providing excellent customer service throughout the sales process.
Outbound Sales Representative Making outbound sales calls to potential customers; introducing products or services; providing sales pitches and promotions; following up on leads and inquiries; identifying customer needs and offering appropriate solutions; achieving sales targets; maintaining accurate sales records and updating customer information.
Telemarketer Making outbound calls to promote products or services; conducting market research surveys; collecting customer feedback; providing information, offers, and promotions; updating customer databases with relevant information; achieving call targets and quality standards.
Bilingual Customer Service Representative Providing customer support in both Japanese and a designated foreign language (e.g., English); assisting customers with inquiries, complaints, and requests; resolving issues; ensuring effective communication and language support for international customers; maintaining accurate customer records; collaborating with cross-functional teams to address complex cases.
Service Desk Analyst Providing technical support and assistance to internal users; troubleshooting software, hardware, and network problems; resolving incidents and requests; documenting support activities and resolutions; escalating unresolved cases to appropriate teams; ensuring timely and efficient resolution of user issues.
Customer Success Manager Building and maintaining strong customer relationships; serving as the main point of contact for customer inquiries and issues; understanding customer needs and goals; ensuring customer satisfaction and retention; collaborating with internal teams to address customer concerns; providing product knowledge and training; identifying upselling or cross-selling opportunities.
Client Relations Specialist Managing relationships with key clients; serving as the main point of contact for client inquiries and requests; ensuring excellent customer service; understanding client needs and goals; coordinating with internal teams to deliver solutions; addressing client concerns and resolving issues; maintaining client satisfaction and retention; identifying opportunities for business growth and expansion.
Contact Center Supervisor Supervising contact center operations and staff; monitoring performance and productivity metrics; providing guidance, coaching, and training to team members; handling escalated customer issues; ensuring quality customer service and adherence to protocols; analyzing data and generating reports; implementing improvements and strategies to enhance contact center efficiency and customer satisfaction.
Quality Assurance Analyst Monitoring and evaluating customer interactions (calls, chats, emails) for quality and adherence to standards; providing feedback and coaching to agents; identifying training needs and opportunities for improvement; analyzing data and trends to make recommendations for process enhancements; conducting audits and quality assessments; ensuring compliance with regulations and company policies.
Social Media Customer Support Providing customer support and assistance through social media platforms; responding to customer inquiries, comments, and complaints; addressing issues and providing resolutions; escalating complex cases to appropriate teams; monitoring social media channels for brand mentions; engaging with customers to enhance brand image; maintaining accurate records and reports.
E-commerce Customer Service Representative Assisting customers with online orders, payments, and refunds; addressing inquiries and providing product information; resolving issues related to shipping, returns, or product defects; coordinating with logistics and warehouse teams; ensuring timely and accurate order processing; maintaining customer satisfaction and resolving any customer concerns.
Order Management Specialist Managing and processing customer orders; verifying order details, pricing, and availability; coordinating with internal teams for order fulfillment; handling order changes, cancellations, and returns; providing order status updates to customers; ensuring accurate and timely order processing and delivery; resolving any order-related issues or concerns.
VIP Customer Support Providing personalized support to high-value customers; acting as a dedicated point of contact for VIP clients; addressing inquiries, requests, and concerns in a timely manner; ensuring exceptional customer service and satisfaction; coordinating with internal teams to resolve complex issues; maintaining strong relationships with VIP customers; identifying opportunities to enhance the customer experience and loyalty.
Customer Experience Manager Developing and implementing strategies to enhance the overall customer experience; conducting customer research and analysis; identifying pain points and opportunities for improvement; collaborating with cross-functional teams to implement customer-centric initiatives; monitoring customer satisfaction metrics; leading customer service training programs; driving continuous improvement in service quality and customer satisfaction.
Customer Service Trainer Developing and delivering training programs for customer service teams; designing and updating training materials; conducting training sessions and workshops; providing coaching and feedback to improve customer service skills; evaluating training effectiveness and making necessary adjustments; staying updated with industry trends and best practices; supporting onboarding of new hires; fostering a culture of continuous learning and development.

Customer & Contact Service jobs in Canada 

General Job Eligibility to work in Customer & Contact Service Industry in Japan 

Job Profile Visa Eligibility Language Proficiency Skills/Experience Education/Qualifications
Customer Service Representative Work visa required Japanese proficiency Customer service skills N/A
Call Center Agent Work visa required Japanese proficiency Communication skills N/A
Customer Support Specialist Work visa required Japanese proficiency Technical support skills N/A
Technical Support Analyst Work visa required Japanese proficiency Technical troubleshooting N/A
Help Desk Operator Work visa required Japanese proficiency IT support skills N/A
Inbound Sales Representative Work visa required Japanese proficiency Sales skills N/A
Outbound Sales Representative Work visa required Japanese proficiency Sales skills N/A
Telemarketer Work visa required Japanese proficiency Telemarketing skills N/A
Bilingual Customer Service Representative Work visa required Japanese and foreign language proficiency Customer service skills N/A
Service Desk Analyst Work visa required Japanese proficiency Technical support skills N/A
Customer Success Manager Work visa required Japanese proficiency Customer relationship management N/A
Client Relations Specialist Work visa required Japanese proficiency Client management skills N/A
Contact Center Supervisor Work visa required Japanese proficiency Supervisory skills N/A
Quality Assurance Analyst Work visa required Japanese proficiency Quality assessment skills N/A
Social Media Customer Support Work visa required Japanese proficiency Social media management N/A
E-commerce Customer Service Representative Work visa required Japanese proficiency E-commerce knowledge N/A
Order Management Specialist Work visa required Japanese proficiency Order processing skills N/A
VIP Customer Support Work visa required Japanese proficiency VIP customer management N/A
Customer Experience Manager Work visa required Japanese proficiency Customer experience strategies N/A
Customer Service Trainer Work visa required Japanese proficiency Training and coaching skills N/A

Information Technology (It) & Telecommunication Jobs in Japan


Experience Required to work in Customer & Contact Service Industry in Japan

  1. Entry-Level Positions: Some customer and contact service roles in Japan may accept applicants with little to no prior experience. These positions often involve basic customer service tasks and may provide on-the-job training. However, having previous experience in customer service or related fields can still be advantageous.

  2. Mid-Level Positions: For mid-level customer and contact service roles, employers typically seek candidates with a few years of experience in customer service, call centers, or related areas. This experience may include handling customer inquiries, resolving issues, and demonstrating strong communication and problem-solving skills.

  3. Senior/Managerial Positions: Senior-level or managerial positions in customer and contact service often require a significant amount of experience. Employers may look for candidates with several years of experience in customer service, team leadership, or supervisory roles. Additionally, candidates with a track record of successfully managing customer service teams, implementing strategies to improve customer satisfaction, and achieving performance targets are highly sought after.

     

Top Hiring Companies in Japan to International Candidates in Customer & Contact Service Industry

  1. Rakuten, Inc.: Rakuten is a leading Japanese e-commerce company that offers a wide range of products and services. They have customer service operations in various fields, including e-commerce, online travel, and financial services.

  2. Amazon Japan: Amazon is a multinational e-commerce company with a significant presence in Japan. They have customer service centers across the country, offering opportunities for international candidates.

  3. NTT Docomo: NTT Docomo is one of the largest mobile network operators in Japan. They provide customer service and support for their mobile services, making them a potential employer for international candidates with customer service experience.

  4. SoftBank Corp.: SoftBank is a telecommunications and technology company in Japan. They offer customer service and support for their mobile, internet, and other services, providing opportunities for international candidates with relevant skills.

  5. Toyota Motor Corporation: Toyota is a renowned automotive manufacturer with a global presence, including operations in Japan. They may have customer service roles available, particularly in their after-sales support and customer care divisions.

  6. Sony Corporation: Sony is a multinational conglomerate with diverse business sectors, including electronics, gaming, and entertainment. They may have customer service positions available for international candidates with language skills and relevant experience.

  7. Honda Motor Co., Ltd.: Honda is a well-known automotive manufacturer with operations in Japan. They may have customer service roles within their after-sales support or customer care departments.

  8. Dentsu Group: Dentsu is a global advertising and marketing agency headquartered in Japan. They may have customer service positions available in their client services or account management departments.

  9. All Nippon Airways (ANA): ANA is one of the largest airlines in Japan. They often have customer service and support roles available for international candidates, particularly in their global contact centers.

  10. Japan Airlines (JAL): JAL is another major airline in Japan that offers customer service positions, including roles in their international call centers.

     

CV and Resume Format to apply for the Customer & Contact Service Jobs in Japan

  1. Personal Information:

    • Full name
    • Contact information (phone number, email address)
    • Address (optional)

  2. Professional Summary:

    • A brief overview highlighting your experience in customer service and contact center roles.
    • Mention any specific skills or qualifications relevant to the job position.
    • Emphasize your language proficiency, particularly Japanese and any other relevant languages.

  3. Work Experience:

    • List your work experience in reverse chronological order (starting with the most recent position).
    • Include the name of the company, your job title, and employment dates.
    • Provide a concise description of your responsibilities and achievements in each role.
    • Highlight relevant customer service skills such as problem-solving, communication, and conflict resolution.
    • If applicable, mention any experience in handling customer inquiries, resolving issues, or working in a contact center environment.

  4. Education:

    • List your educational qualifications in reverse chronological order.
    • Include the name of the institution, degree or diploma earned, and graduation dates.

  5. Language Proficiency:

    • Clearly indicate your proficiency in Japanese and any other relevant languages.
    • Specify your level of proficiency, such as JLPT (Japanese Language Proficiency Test) level or equivalent.
    • If you have language certificates or qualifications, mention them here.

  6. Skills:

    • Create a section to highlight relevant skills that are important for customer and contact service roles.
    • Include skills such as communication, problem-solving, empathy, active listening, multitasking, and attention to detail.
    • Mention any specific software or systems you have experience with, such as CRM software or call center platforms.

  7. Additional Information:

    • This section can include any additional relevant information or certifications that showcase your qualifications.
    • Include any customer service training, workshops, or professional development courses you have completed.
    • Mention any awards or recognition received for your customer service performance.

  8. References:

    • Optionally, you can include references from previous employers or supervisors who can vouch for your customer service skills.
    • Provide the contact information of the references, including their name, job title, company, phone number, and email address.

       

Step by Step about How to apply for Customer & Contact Service in Japan

  1. Research Job Opportunities:

    • Explore job portals, company websites, and online job boards for customer and contact service positions in Japan.
    • Look for companies that hire international candidates and offer opportunities for English-speaking or bilingual roles.

  2. Review Job Descriptions:

    • Read the job descriptions thoroughly to understand the specific requirements, responsibilities, and qualifications for each position.
    • Pay attention to language proficiency requirements (Japanese and English) and any other specific skills or experience mentioned.

  3. Prepare Your Application Documents:

    • Update your CV or resume to highlight your relevant customer service experience, language skills, and qualifications.
    • Tailor your application to match the specific job requirements and emphasize your ability to handle customer inquiries, provide support, and resolve issues.
    • Ensure that your CV or resume follows a clear and professional format (refer to the suggested format provided earlier).

  4. Write a Cover Letter (optional):

    • If required or if you want to provide additional information, write a cover letter expressing your interest in the customer and contact service role.
    • Explain why you are interested in working in Japan and highlight your relevant skills, experiences, and language proficiency.

  5. Compile Supporting Documents:

    • Gather any supporting documents that may be required, such as language proficiency certificates (e.g., JLPT) or copies of relevant qualifications.
    • Ensure that these documents are scanned or saved in a digital format for online applications.

  6. Submit Your Application:

    • Follow the application instructions provided by each employer or job portal.
    • Submit your application online through the company's website or the designated application portal.
    • Attach your CV or resume, cover letter (if applicable), and any supporting documents as required.

  7. Follow Up:

    • After submitting your application, it can be helpful to follow up with the employer to express your continued interest and inquire about the application status.
    • Check the contact details provided in the job posting or reach out to the company's HR department if possible.

  8. Prepare for Interviews:

    • If your application is shortlisted, you may be invited for an interview, which could be conducted in person, over the phone, or via video call.
    • Research the company and familiarize yourself with their products, services, and customer service approach.
    • Prepare answers to common interview questions related to customer service, problem-solving, and handling difficult situations.
    • Practice your communication skills and demonstrate your ability to handle customer inquiries effectively.

  9. Attend Interviews:

    • Dress professionally and arrive on time for in-person interviews, or ensure you have a stable internet connection and a quiet environment for virtual interviews.
    • During the interview, showcase your customer service skills, demonstrate your language proficiency, and highlight your ability to work in a multicultural environment.
    • Ask relevant questions about the role, company culture, and career development opportunities.

  10. Follow Up After Interviews:

    • Send a thank-you email or note to the interviewer(s) to express your gratitude for the opportunity.
    • Reiterate your interest in the position and mention any key points discussed during the interview.

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