Customer Support Representative: Customer support representatives handle inquiries, complaints, and issues from customers through various communication channels such as phone, email, and live chat.
Call Center Agent: Call center agents handle inbound and outbound calls to provide customer service, sales support, or conduct market research.
Technical Support Specialist: Technical support specialists assist customers with technical issues related to products or services, often providing remote assistance.
Multilingual Customer Service Representative: Many companies in Poland seek customer service representatives who can communicate effectively in multiple languages to serve international customers.
Customer Experience Specialist: Customer experience specialists focus on improving the overall customer experience and satisfaction, analyzing customer feedback, and implementing improvements.
Sales Support Representative: Sales support representatives assist the sales team with tasks such as order processing, product inquiries, and sales administration.
Contact Center Supervisor: Contact center supervisors oversee a team of customer service representatives, ensuring high-quality service delivery and meeting performance targets.
| Job Profile | Average Salary Range (PLN/Month) |
|---|---|
| Customer Support Representative | 3,000 - 5,500 |
| Call Center Agent | 2,800 - 5,000 |
| Technical Support Specialist | 3,500 - 6,500 |
| Multilingual Customer Service Rep | 3,500 - 6,000 |
| Customer Experience Specialist | 3,500 - 6,500 |
| Sales Support Representative | 3,000 - 5,500 |
| Contact Center Supervisor | 4,500 - 8,000 |
| Help Desk Support Specialist | 3,500 - 6,500 |
| Live Chat Support Agent | 3,000 - 5,500 |
| Order Processing Specialist | 3,000 - 5,500 |
| Complaints Handling Specialist | 3,500 - 6,000 |
| Telemarketing Agent | 3,000 - 5,500 |
| Customer Service Team Leader | 5,000 - 9,000 |
| Client Relationship Manager | 4,500 - 8,500 |
| Technical Helpdesk Supervisor | 5,000 - 9,000 |
| Inbound Sales Representative | 3,500 - 6,500 |
| Outbound Sales Agent | 3,000 - 5,500 |
| Customer Service Trainer | 4,500 - 8,000 |
| Complaints Resolution Manager | 5,500 - 10,000 |
| Contact Center Operations Manager | 6,000 - 11,000 |
Work Permit and Visa: If you are a non-EU/EEA citizen, you will typically require a valid work permit and a residence visa to work legally in Poland. Work permits are issued based on specific job offers from Polish employers. The employer must apply for the work permit on your behalf, and you will need to apply for the corresponding visa at the Polish consulate or embassy in your home country.
Language Proficiency: Fluency in Polish is often a requirement for customer service roles in Poland, especially if the job involves serving the local Polish-speaking customer base. Many international companies operating in Poland also seek multilingual candidates who can communicate in other languages, such as English or German, to support global customer service needs.
Education and Experience: While formal education requirements may vary depending on the specific job position, customer service roles typically require good communication skills, problem-solving abilities, and a customer-centric mindset. Previous experience in customer service or related fields can be an advantage.
Computer and Communication Skills: Proficiency in using computer software, email, and various communication channels, such as phone, live chat, and social media, is essential for customer service roles.
Cultural Awareness and Adaptability: International job applicants should demonstrate cultural awareness and adaptability to effectively communicate with customers from diverse backgrounds.
Customer Service Skills: Strong interpersonal skills, empathy, and the ability to handle customer inquiries, complaints, and issues professionally are essential in the Customer & Contact Service industry.
Problem-Solving and Conflict Resolution: Customer service professionals should be capable of resolving problems and conflicts efficiently and in a customer-friendly manner.
Time Management and Flexibility: Customer service roles often require managing multiple tasks and handling customer interactions promptly and effectively.
Understanding Legal and Labor Regulations: Familiarize yourself with the labor laws and regulations in Poland to ensure that you understand your rights and obligations as an employee.
Employer Sponsorship: International job applicants often need employer sponsorship to work in Poland. Polish companies willing to hire foreign nationals must be prepared to assist with the work permit application and other legal procedures.
| Job Profile | General Roles and Responsibilities |
|---|---|
| Customer Support Representative | - Respond to customer inquiries and provide assistance through various communication channels such as phone, email, and live chat |
| - Resolve customer complaints and issues professionally and efficiently | |
| - Provide product information and handle order inquiries | |
| Call Center Agent | - Handle inbound and outbound calls to provide customer service or support sales activities |
| - Identify customer needs and offer appropriate solutions | |
| - Record customer information and interactions in the system | |
| Technical Support Specialist | - Provide technical assistance to customers with product or service-related issues |
| - Troubleshoot technical problems and guide customers through solutions | |
| - Collaborate with other departments to resolve complex technical issues | |
| Multilingual Customer Service Rep | - Assist customers in multiple languages to support international clientele |
| - Ensure clear and effective communication with customers in their preferred language | |
| - Address customer inquiries and provide multilingual support across various channels | |
| Customer Experience Specialist | - Improve the overall customer experience by analyzing feedback and implementing improvements |
| - Conduct customer surveys and gather data on customer preferences and needs | |
| - Collaborate with other teams to enhance customer satisfaction | |
| Sales Support Representative | - Provide administrative and sales support to the sales team |
| - Assist with order processing, product inquiries, and sales documentation | |
| - Maintain customer databases and records | |
| Contact Center Supervisor | - Oversee and manage a team of customer service representatives |
| - Monitor performance metrics and ensure the team meets service level agreements | |
| - Provide coaching and training to improve team performance | |
| Help Desk Support Specialist | - Offer technical support and troubleshoot IT-related issues for internal or external customers |
| - Guide users through technical procedures and solutions | |
| - Escalate complex issues to the appropriate IT team for resolution | |
| Live Chat Support Agent | - Interact with customers through live chat to provide real-time assistance |
| - Handle multiple chat sessions simultaneously while maintaining quality and efficiency | |
| - Respond promptly to customer inquiries and provide accurate information | |
| Order Processing Specialist | - Process customer orders and ensure accurate order entry |
| - Coordinate with logistics and shipping teams to ensure timely delivery | |
| - Address customer inquiries related to order status and delivery | |
| Complaints Handling Specialist | - Address customer complaints and issues with a customer-centric approach |
| - Investigate the root cause of complaints and propose appropriate solutions | |
| - Ensure timely resolution of customer complaints | |
| Telemarketing Agent | - Make outbound calls to promote products or services and generate sales leads |
| - Deliver sales pitches and handle objections to persuade potential customers | |
| - Maintain a database of customer information and sales prospects | |
| Customer Service Team Leader | - Lead a team of customer service representatives to deliver excellent service |
| - Supervise and coordinate daily operations to ensure efficiency and productivity | |
| - Handle escalated customer issues and provide guidance to team members | |
| Client Relationship Manager | - Build and maintain strong relationships with clients to understand their needs |
| - Act as a point of contact for clients, addressing inquiries and providing support | |
| - Collaborate with other departments to meet client requirements | |
| Technical Helpdesk Supervisor | - Oversee technical support operations and ensure prompt and effective issue resolution |
| - Supervise helpdesk agents and provide training to enhance technical expertise | |
| - Analyze helpdesk performance metrics and identify areas for improvement | |
| Inbound Sales Representative | - Handle inbound sales calls and convert inquiries into sales opportunities |
| - Provide product information and answer questions about products or services | |
| - Identify upselling or cross-selling opportunities to increase sales revenue | |
| Outbound Sales Agent | - Make outbound sales calls to potential customers and promote products or services |
| - Deliver sales pitches and handle objections to close sales deals | |
| - Maintain accurate sales records and update customer databases | |
| Customer Service Trainer | - Conduct training sessions to equip customer service representatives with necessary skills |
| - Develop training materials and modules based on company policies and procedures | |
| - Monitor training progress and provide feedback to enhance performance | |
| Complaints Resolution Manager | - Oversee the complaints handling process and ensure timely and satisfactory resolutions |
| - Analyze complaint data to identify recurring issues and implement corrective actions | |
| - Collaborate with other departments to prevent future complaints | |
| Contact Center Operations Manager | - Manage and optimize contact center operations to meet performance targets |
| - Develop and implement contact center strategies and initiatives | |
| - Monitor key performance indicators and make data-driven decisions to improve efficiency |
| Job Profile | General Job Eligibility |
|---|---|
| Customer Support Representative | - Strong communication and problem-solving skills |
| - Customer-oriented approach and ability to handle inquiries professionally | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Call Center Agent | - Good verbal communication skills |
| - Comfortable with making outbound calls and handling inbound inquiries | |
| - Proficiency in Polish and English (additional languages may be preferred) | |
| Technical Support Specialist | - Technical knowledge and troubleshooting skills |
| - Ability to assist customers with technical issues remotely | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Multilingual Customer Service Rep | - Fluency in multiple languages, including Polish and English |
| - Excellent communication skills in each language | |
| - Customer-oriented approach and ability to handle inquiries professionally | |
| Customer Experience Specialist | - Analytical skills and ability to gather and analyze customer feedback |
| - Creative problem-solving to improve customer experience | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Sales Support Representative | - Sales support and administrative skills |
| - Ability to assist the sales team with inquiries and order processing | |
| - Proficiency in Polish and English (additional languages may be preferred) | |
| Contact Center Supervisor | - Leadership and team management skills |
| - Monitoring and performance management abilities | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Help Desk Support Specialist | - Technical knowledge and ability to provide remote assistance |
| - Troubleshooting skills for IT-related issues | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Live Chat Support Agent | - Typing speed and ability to handle multiple chat sessions simultaneously |
| - Excellent written communication skills | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Order Processing Specialist | - Order processing and coordination skills |
| - Ability to manage customer orders and inquiries | |
| - Proficiency in Polish and English (additional languages may be preferred) | |
| Complaints Handling Specialist | - Empathy and conflict resolution skills |
| - Ability to address customer complaints professionally | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Telemarketing Agent | - Sales skills and persuasive communication |
| - Ability to make outbound sales calls and handle objections | |
| - Proficiency in Polish and English (additional languages may be preferred) | |
| Customer Service Team Leader | - Leadership and team management skills |
| - Supervisory experience in customer service | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Client Relationship Manager | - Relationship management and customer-focused approach |
| - Ability to understand client needs and provide support | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Technical Helpdesk Supervisor | - Technical knowledge and helpdesk supervision |
| - Training and coaching abilities | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Inbound Sales Representative | - Sales skills and ability to handle inbound sales calls |
| - Proficiency in product knowledge and sales techniques | |
| - Fluency in Polish and English (additional languages may be preferred) | |
| Outbound Sales Agent | - Outbound sales skills and persuasive communication |
| - Ability to make outbound sales calls and close sales deals | |
| - Proficiency in Polish and English (additional languages may be preferred) |
Entry-Level Positions: Some customer service roles, such as customer support representatives or call center agents, may be open to entry-level candidates. These positions often provide training to new employees to develop their customer service skills and job-specific knowledge.
Junior or Mid-Level Positions: Many companies prefer candidates with some experience for mid-level roles in customer service. For example, customer service team leaders or technical support specialists may be expected to have 1-3 years of relevant experience.
Senior or Specialized Positions: Senior roles or positions that require specialized skills and expertise typically require more extensive experience. For instance, contact center supervisors or customer experience specialists may be sought after candidates with 5 or more years of experience in a leadership or specialized customer service role.
Language Proficiency: For customer service roles that involve serving international clients or supporting multilingual customers, proficiency in multiple languages can be an advantage. Candidates with experience in handling multilingual inquiries may be preferred for such positions.
Industry-Specific Knowledge: Some customer service roles may require industry-specific knowledge or experience. For example, technical support specialists may need experience in the IT or technology sector to understand and address technical issues.
Soft Skills: Employers often value candidates with strong communication skills, problem-solving abilities, empathy, and the ability to handle customer inquiries professionally.
Accenture: A global professional services company with a significant presence in Poland, offering various customer service and contact center solutions.
Capgemini: A multinational consulting and IT services company with contact centers and customer service operations in Poland.
Teleperformance: A leading provider of outsourced customer service solutions, with several contact centers in Poland catering to global clients.
Sitel: A global customer experience management company with contact centers in Poland, serving clients from various industries.
HCL Technologies: An IT services and consulting company with customer service and technical support operations in Poland.
IBM: A multinational technology company with customer service and technical support centers in Poland, serving clients worldwide.
Cognizant: A global IT services company with customer service and support centers in Poland, offering multilingual services to international clients.
Transcom: A customer experience specialist company with contact centers in Poland, providing customer support and sales services.
Hewlett Packard Enterprise (HPE): A technology company with customer service and technical support centers in Poland, supporting clients globally.
Concentrix: A customer experience management company with a presence in Poland, providing customer support services to international clients.
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