Customer & contact service Jobs in Qatar

Interested Job Profile

Why Work in the Customer & Contact Service in Qatar

1. Growing Job Market

Qatar is rapidly expanding its service sector, including customer support and contact centers. With the nation's push towards economic diversification, demand for skilled professionals in this field is increasing steadily.

2. Attractive Salary Packages

Customer service roles in Qatar often offer competitive salaries, tax-free income, and added benefits such as accommodation, transportation, and health insurance—making it financially rewarding compared to many other countries.

3. Multicultural Work Environment

Qatar hosts a diverse population, and the customer service sector reflects this with employees and clients from around the globe. Working here provides valuable experience in handling international customer needs and cross-cultural communication.

4. Career Development Opportunities

Many companies in Qatar invest in training and development for their customer service teams. Employees can access workshops, certifications, and promotion paths that help build long-term careers.

5. Strategic Location and Quality of Life

Located in the Middle East with strong global connections, Qatar offers modern infrastructure, high living standards, and safety. This makes it an appealing place to live and work, especially for professionals seeking international exposure.

Creative Customer & Contact Service in Qatar for International Candidates

A Global Service Destination

Qatar’s strategic position between East and West makes it a critical center for international business. This geographical advantage drives a high demand for multilingual and culturally aware customer service professionals who can cater to global clientele.

Beyond the Script

Customer service in Qatar is no longer confined to routine call handling. Companies are transforming contact centers into experience hubs that prioritize human connection, empathy, and smart solutions. International professionals bring valuable perspectives that fuel this evolution, helping brands deliver service that stands out in a competitive market.

The Power of Diversity

Workplaces in Qatar’s customer service sector are powered by diversity. International candidates from Asia, Africa, Europe, and the Americas contribute to a vibrant mix of voices and viewpoints. This multicultural environment fosters creativity, enhances communication, and strengthens team performance.

Learning, Leading, Growing

Top employers in Qatar recognize that skilled service is a strategic asset. As a result, they offer training programs, career progression paths, and leadership development tailored to employees from all backgrounds. Whether you’re starting out or looking to move into management, the opportunity to grow is built into the culture.

Quality of Life Meets Quality of Work

International professionals working in Qatar benefit from a high standard of living, world-class infrastructure, and a safe, welcoming community. Paired with tax-free income and comprehensive employment packages, it’s a career move that supports both personal and professional well-being.

Types of Customer & Contact Service Jobs in Qatar

1. Call Center Agent

Handles inbound and outbound calls.
Assists with inquiries, complaints, and technical support.
Often requires strong communication and problem-solving skills.

2. Customer Service Representative (CSR)

Interacts with customers via phone, email, or chat.
Provides product/service information, processes orders, and resolves issues.
Common in sectors like telecom, banking, and retail.

3. Technical Support Specialist

Provides troubleshooting and tech-related customer assistance.
Requires technical knowledge and customer-facing experience.
Popular in IT services, electronics, and telecom.

4. Help Desk Agent

Offers IT and software support to internal users or customers.
Manages tickets and resolves issues remotely or on-site.
Often found in large corporations and tech-driven firms.

5. Telesales / Telemarketing Agent

Focuses on outbound sales calls.
Promotes products or services and closes deals over the phone.
Performance-based roles with commissions or bonuses.

6. Customer Experience Associate

Works on improving customer journey and satisfaction.
Gathers feedback and monitors service quality.
Often part of hospitality, aviation, and retail businesses.

7. Team Leader / Supervisor

Manages a team of customer service agents.
Oversees performance, training, and service quality.
Requires leadership and experience in the field.

8. Customer Support Specialist (Email/Chat)

Manages digital channels like live chat, social media, and email.
Supports e-commerce, fintech, and travel services.
Strong writing and multitasking skills are essential.

9. Front Desk / Receptionist

First point of contact in offices, hotels, or medical centers.
Handles guest/client inquiries and administrative tasks.
Key role in hospitality and corporate settings.

10. CRM Executive / Customer Relationship Manager

Builds long-term relationships with key clients.
Ensures customer satisfaction, retention, and loyalty.
Common in banking, real estate, and luxury retail.

Average Salary of Top 20 Job Profile of Customer & Contact Service in Qatar

#	Job Title	Avg Salary (QAR)	Avg Salary (USD)	Avg Salary (INR)
1	Call Center Agent	4,000	1,080	90,000
2	Customer Service Representative (CSR)	4,500	1,215	101,250
3	Technical Support Specialist	5,500	1,485	123,750
4	Help Desk Agent	5,000	1,350	112,500
5	Telesales / Telemarketing Agent	4,200	1,135	94,500
6	Customer Experience Associate	6,000	1,620	135,000
7	Team Leader / Supervisor	7,500	2,025	168,750
8	Customer Support Specialist (Chat/Email)	4,800	1,295	108,000
9	Front Desk / Receptionist	4,300	1,160	96,750
10	CRM Executive	7,000	1,890	157,500
11	Quality Analyst (Call Center)	6,500	1,755	146,250
12	Call Center Manager	10,000	2,700	225,000
13	Customer Success Manager	9,000	2,430	202,500
14	Customer Retention Specialist	6,000	1,620	135,000
15	Contact Center Trainer	7,000	1,890	157,500
16	Multilingual Customer Support Agent	5,500	1,485	123,750
17	Inbound Support Executive	4,800	1,295	108,000
18	Outbound Sales Executive	5,200	1,405	117,000
19	Service Desk Analyst	6,000	1,620	135,000
20	BPO Team Coordinator	6,500	1,755	146,250

Job Eligibility to Work in Customer & Contact Service in Qatar for International Job Applicants.

Eligibility Criteria	Details
Minimum Education	High school diploma; Bachelor's degree preferred for advanced roles
Work Experience	1–3 years for entry-level; 3–5+ years for supervisory or specialized roles
Language Skills	English proficiency required; Arabic or other languages are a strong asset
Communication Skills	Excellent verbal and written communication skills are essential
Computer Literacy	Familiarity with CRM tools, MS Office, email, and chat platforms
Soft Skills	Patience, empathy, problem-solving, and customer-oriented mindset
Age Limit	Typically 21–40 years (flexible depending on employer)
Work Visa / Sponsorship	Must be sponsored by a Qatari employer; employer handles visa processing
Background Check	Clean criminal record and verification of previous employment
Medical Fitness	Required to pass a medical test as part of the visa process
English Language Test (Optional)	Some companies may require IELTS/TOEFL for non-native speakers
Nationality Restrictions	Generally open, but some roles may prioritize specific regions (e.g. MENA)
Customer Service Certification	Optional but advantageous (e.g. ITIL, COPC, CXPA)
GCC Experience (Preferred)	Prior experience in the Gulf region is an added advantage

General Roles and Responsibilities in Customer & Contact Service Jobs in Qatar with 20 Job Profiles

Job Profile	General Roles and Responsibilities
1. Call Center Agent	Handle inbound/outbound calls, resolve customer issues, log interactions, and escalate complex queries.
2. Customer Service Representative (CSR)	Address customer inquiries, process orders/returns, and provide information about products/services.
3. Technical Support Specialist	Troubleshoot technical issues, provide product guidance, and escalate unresolved problems to Tier 2.
4. Help Desk Agent	Resolve internal or customer IT issues, manage support tickets, and maintain logs of incidents.
5. Telesales / Telemarketing Agent	Make outbound sales calls, promote services, close sales, and follow up on leads.
6. Customer Experience Associate	Monitor service quality, gather feedback, support service improvement initiatives, and analyze data.
7. Team Leader / Supervisor	Oversee agent performance, provide coaching, ensure SLAs are met, and report metrics to management.
8. Customer Support Specialist (Chat/Email)	Respond to customer queries via live chat/email, resolve issues, and escalate as needed.
9. Front Desk / Receptionist	Greet visitors, manage appointments, answer queries, and handle basic administrative tasks.
10. CRM Executive	Manage client relationships, follow up on queries, track satisfaction, and ensure retention.
11. Quality Analyst (Call Center)	Monitor agent calls, evaluate service quality, and recommend training improvements.
12. Call Center Manager	Manage call center operations, set KPIs, recruit staff, and ensure quality and efficiency.
13. Customer Success Manager	Guide clients post-sale, ensure adoption of services, and help achieve business outcomes.
14. Customer Retention Specialist	Identify at-risk customers, develop retention strategies, and conduct follow-ups.
15. Contact Center Trainer	Train new agents, design training materials, and conduct performance improvement workshops.
16. Multilingual Customer Support Agent	Provide support in multiple languages, handle international customer queries, and ensure clarity.
17. Inbound Support Executive	Answer incoming calls, resolve service/product issues, and escalate complex cases.
18. Outbound Sales Executive	Call potential customers, explain offers, gather customer information, and close deals.
19. Service Desk Analyst	Handle internal user issues, track support tickets, and assist with system access or login problems.
20. BPO Team Coordinator	Allocate tasks to agents, track progress, resolve workflow issues, and report performance to leads.

General Job Eligibility to work in Customer & Contact Service in Qatar with 20 Job Profiles

Job Profile	Education	Experience	Key Skills Required
1. Call Center Agent	High school or Diploma	0–2 years	Communication, patience, basic computer skills
2. Customer Service Representative	High school or Bachelor’s	1–3 years	Problem-solving, CRM tools, multitasking
3. Technical Support Specialist	Diploma or IT Certification	2–4 years	Troubleshooting, technical knowledge, ticketing tools
4. Help Desk Agent	Diploma or Bachelor’s (IT)	1–3 years	IT skills, communication, remote support tools
5. Telesales Agent	High school or Diploma	1–2 years	Persuasion, sales, target-driven mindset
6. Customer Experience Associate	Bachelor’s (Preferred)	2–4 years	Data analysis, feedback collection, CX tools
7. Team Leader / Supervisor	Bachelor’s Degree	3–5 years (leadership preferred)	Team management, performance tracking, conflict resolution
8. Chat/Email Support Specialist	High school or Bachelor’s	1–3 years	Written communication, typing speed, multitasking
9. Front Desk / Receptionist	High school or Diploma	1–3 years	Interpersonal skills, organization, customer greeting
10. CRM Executive	Bachelor’s Degree	3–5 years	CRM software, client relationship management
11. Quality Analyst (Call Center)	Bachelor’s Degree	3–5 years	Quality monitoring, call scoring, reporting
12. Call Center Manager	Bachelor’s / MBA (Preferred)	5–8 years	Leadership, KPI management, call center operations
13. Customer Success Manager	Bachelor’s Degree	4–6 years	Client onboarding, retention, upselling
14. Customer Retention Specialist	Bachelor’s Degree	2–4 years	Retention strategies, conflict resolution
15. Contact Center Trainer	Bachelor’s Degree	3–5 years	Training delivery, content development, coaching
16. Multilingual Support Agent	High school or Bachelor’s	1–3 years	Fluency in 2+ languages, communication
17. Inbound Support Executive	High school or Diploma	0–2 years	Phone handling, empathy, product knowledge
18. Outbound Sales Executive	High school or Bachelor’s	1–3 years	Cold calling, objection handling, closing sales
19. Service Desk Analyst	Diploma or Bachelor’s (IT)	2–4 years	IT support, ticket management, SLA tracking
20. BPO Team Coordinator	Bachelor’s Degree	2–4 years	Workflow management, reporting, task delegation

Experience Required to work in Customer & Contact Service in Qatar

Job Level	Job Profiles	Required Experience
Entry-Level	Call Center Agent Receptionist Inbound Support Executive	0–2 years (Freshers often accepted)
	Chat/Email Support Agent Telesales Agent	Basic customer handling or retail experience
Junior-Level	Customer Service Representative Help Desk Agent	1–3 years
	Outbound Sales Executive Multilingual Support Agent	Some industry-specific experience preferred
Mid-Level	Technical Support Specialist Customer Retention Specialist	2–4 years
	Quality Analyst Service Desk Analyst	Relevant technical or process experience
Senior-Level	CRM Executive Customer Experience Associate	3–5 years (client-facing roles)
	Contact Center Trainer BPO Team Coordinator	Training or supervisory experience required
Leadership Roles	Team Leader / Supervisor Call Center Manager	4–8 years (including team management)
	Customer Success Manager	5+ years in customer engagement or support

Top Hiring Companies in Qatar of International Candidates in Customer & Contact Service

Company Name	Industry	Hiring Focus
Ooredoo Qatar	Telecom	Call center agents, technical support, telesales, customer service specialists
Vodafone Qatar	Telecom	Customer care representatives, support agents, contact center executives
Qatar Airways	Aviation/Hospitality	Customer experience agents, service desk staff, reservations, call center staff
QNB (Qatar National Bank)	Banking/Finance	CRM executives, inbound support, multilingual support, digital service agents
Commercial Bank of Qatar	Banking/Finance	Customer support executives, relationship managers
Hilton Doha / Marriott Qatar	Hospitality	Front desk staff, guest relations, concierge, customer service managers
Al-Futtaim Group Qatar	Retail/Automotive	Customer service advisors, contact center agents
Carrefour Qatar (Majid Al Futtaim)	Retail	Customer service desk staff, complaint handling agents
Qatar Post	Government/Logistics	Call center agents, delivery support, customer helpdesk
Baladna Food Industries	FMCG	Customer engagement, telesales, order support
Mowasalat (Karwa)	Transportation	Contact center staff, dispatch support agents
GWC (Gulf Warehousing Company)	Logistics	Client support coordinators, customer care agents
Qatar Energy	Oil & Gas (Customer Ops)	CRM & helpdesk for internal and external support roles
Aspire Katara Hospitality	Hospitality	Guest service agents, call center and booking support
Accenture Qatar	Outsourcing / BPO	Multichannel customer support, technical helpdesk, service desk
Tivoli Hotels Qatar	Hospitality	Receptionists, guest experience agents
Power International Holding	Conglomerate	Customer care for retail, healthcare, and hospitality subsidiaries
Al Jaber Group	Construction/Services	Internal service desk, customer admin support
Qatar Cool	Utilities/Services	Client service executives, inbound service desk
ManpowerGroup Middle East	Recruitment/BPO	Outsourced customer service and call center placements across multiple sectors