Job Description:
Job Title: Client Retention and Support Strategist
Location: Breda, Netherlands
Industry: Shipbuilding & Ship Machinery
Job Description:
We are looking for a relationship-focused and strategic Client Retention and Support Strategist to join our team in Breda, Netherlands under the Shipbuilding & Ship Machinery sector. In this role, you will be responsible for developing long-term engagement plans for clients post-delivery, addressing service needs, and ensuring satisfaction with shipbuilding solutions. The ideal candidate should have experience in customer success, marine services, or B2B client management. Key duties include establishing communication channels with clients, identifying service opportunities, coordinating support resolutions, gathering feedback, and enhancing client loyalty. You will also contribute to knowledge-base development and support sales teams with client insights. This position requires strategic thinking, empathy, and an ability to manage accounts over time. Candidates should be approachable, organized, and committed to building lasting client partnerships. This is a unique opportunity to contribute to the growth of Shipbuilding & Ship Machinery in Breda by increasing customer retention and service excellence.
Job Requirement:
Job Title: Client Retention and Support Strategist
Location: Breda, Netherlands
Industry: Shipbuilding & Ship Machinery
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Client Retention and Support Strategist in Breda, Netherlands under the Shipbuilding & Ship Machinery sector. The ideal candidate should demonstrate a strong interest in customer relations and maritime service continuity. Key requirements include:
• Experience in B2B customer support or post-sales service coordination
• Excellent communication and relationship management skills
• Familiarity with ship system support requirements and escalation handling
• Ability to track client needs and propose long-term engagement plans
• Willingness to collaborate across technical, sales, and service departments
This role suits individuals who are client-centric, responsive, and eager to contribute to the success of our Shipbuilding & Ship Machinery operations. Client history records and CRM tools will be available. We welcome applicants ready to strengthen post-delivery partnerships in Breda.
