Job Description:
Job Title: Call Center Operations Manager
Location: Sheffield, UK
Industry: E-Commerce & Online Retail
Job Description:
We are looking for a motivated and skilled Call Center Operations Manager to join our team in Sheffield, UK under the E-Commerce & Online Retail sector. In this role, you will be responsible for overseeing call center performance and contributing to the overall customer experience. The ideal candidate should have a strong understanding of contact center metrics, workforce management, and a proactive attitude.
Key duties include managing call center staff, monitoring KPIs, streamlining workflows, and ensuring service level targets are met. You will also support training and quality assurance initiatives and follow all operational and safety procedures relevant to the role.
This position requires attention to detail, leadership skills, and the ability to manage a dynamic team. Candidates should be enthusiastic, adaptable, and committed to continuous improvement in customer operations.
This is a unique opportunity to contribute to the growth of E-Commerce & Online Retail in Sheffield while managing key customer-facing functions.
Job Requirement:
Job Title: Call Center Operations Manager
Location: Sheffield, UK
Industry: E-Commerce & Online Retail
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Call Center Operations Manager in Sheffield, UK under the E-Commerce & Online Retail sector. The ideal candidate should demonstrate a strong interest in customer contact operations and a passion for leading teams.
Key requirements include:
• Ability to carry out performance tracking, call flow optimization, and team development effectively
• Strong attention to detail and problem-solving mindset
• Willingness to work with call center software and reporting tools
• Good communication, leadership, and conflict resolution skills
• Basic understanding of safety procedures and willingness to follow operational guidelines
This role suits individuals who are dependable, results-driven, and eager to lead successful customer service teams in a dynamic environment. On-the-job support and tools will be provided.
We value dedication, reliability, and a strong work ethic, and we welcome applicants who are ready to make a positive impact in Sheffield.
