Job Description:
Job Title: Customer Experience Manager
Location: Florence, Italy
Industry: Shipbuilding & Ship Machinery
Job Description:
We are looking for a motivated and skilled Customer Experience Manager to join our team in Florence, Italy under the Shipbuilding & Ship Machinery sector. In this role, you will be responsible for enhancing the customer journey by overseeing service quality, client engagement strategies, and satisfaction metrics, contributing to the success of our operations. The ideal candidate should have a strong understanding of customer experience frameworks, process improvement, and maritime industry service models, along with a proactive attitude. Key duties include analyzing customer feedback, leading service initiatives, collaborating with cross-functional teams, and implementing best practices for client interactions. You will also support training programs and follow all operational and safety procedures relevant to the role. This position requires attention to detail, good communication skills, and the ability to work both independently and within a team. Candidates should be enthusiastic, adaptable, and committed to delivering high-quality work in a dynamic environment. This is a unique opportunity to contribute to the growth of Shipbuilding & Ship Machinery in Florence while gaining hands-on experience in a meaningful and practical role.
Job Requirement:
Job Title: Customer Experience Manager
Location: Florence, Italy
Industry: Shipbuilding & Ship Machinery
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Customer Experience Manager in Florence, Italy under the Shipbuilding & Ship Machinery sector. The ideal candidate should demonstrate a strong interest in customer experience management, service innovation, and the maritime sector, along with a willingness to learn and adapt in a dynamic work environment. Key requirements include:
• Ability to lead customer experience strategies and manage client feedback systems
• Strong attention to detail and problem-solving mindset
• Willingness to work in outdoor or physically demanding environments, if required
• Good communication and teamwork skills
• Basic understanding of safety procedures and willingness to follow operational guidelines
This role suits individuals who are dependable, proactive, and eager to contribute to the success of our Shipbuilding & Ship Machinery operations. On-the-job training and support will be provided as needed to ensure full integration into the role. We value dedication, reliability, and a strong work ethic, and we welcome applicants who are ready to make a positive impact in Florence.
