Job Description:
Job Title: Call Center Operations Manager
Location: Muscat, Oman
Industry: E-Commerce & Online Retail
Job Description:
We are looking for a motivated and skilled Call Center Operations Manager to join our team in Muscat, Oman under the E-Commerce & Online Retail sector. In this role, you will be responsible for managing call center activities, supervising agents, and ensuring efficient communication with customers. The ideal candidate should have experience in call center leadership, workforce scheduling, and quality control. Key duties include monitoring call quality, maintaining KPIs, training staff, and implementing operational improvements. You will also support customer retention efforts and ensure compliance with service protocols. This position requires operational discipline, team management skills, and the ability to thrive in a fast-paced environment. This is a unique opportunity to lead frontline customer service operations in Muscat.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Call Center Operations Manager in Muscat, Oman under the E-Commerce & Online Retail sector. The ideal candidate should demonstrate a strong interest in customer communication and team efficiency. Key requirements include:
• Ability to manage call center agents and daily operations
• Strong attention to call quality and service metrics
• Willingness to coach, train, and guide teams
• Good communication and performance monitoring skills
• Basic understanding of call center tools and reporting dashboards
This role suits individuals who are responsive, motivational, and results-oriented. Onboarding and system training will be provided. We value operational excellence, service quality, and leadership in Muscat.
