Job Description:
Job Title: Call Center Supervisor
Location: Ibri, Oman
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Supervisor to join our team in Ibri, Oman under the Customer & Contact Service sector. In this role, you will be responsible for overseeing daily operations of the call center, mentoring agents, and ensuring performance targets are met. The ideal candidate should have strong leadership abilities, experience in call center environments, and excellent communication skills. Key duties include monitoring team performance, handling escalated calls, providing coaching and feedback, and generating performance reports. You will also implement best practices and ensure adherence to quality standards. This position requires a proactive mindset, attention to detail, and the ability to manage under pressure. Candidates should be team-oriented, organized, and passionate about customer satisfaction. This is a unique opportunity to lead a high-performing support team in Ibri.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Call Center Supervisor in Ibri, Oman under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in team leadership and service operations. Key requirements include:
• Experience managing call center teams or customer service operations
• Strong leadership, coaching, and communication skills
• Ability to analyze KPIs and implement performance improvements
• Familiarity with CRM and call center management tools
• Willingness to motivate, mentor, and drive team success
This role suits individuals who are committed to leading with integrity and improving customer service outcomes. Leadership training and managerial support will be provided.
