Job Description:
Job Title: Call Center Operations Manager
Location: Riyadh, Saudi Arabia
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Operations Manager to join our team in Riyadh, Saudi Arabia under the Customer & Contact Service sector. In this role, you will oversee the overall operations of the call center, ensuring optimal performance, staff productivity, and customer satisfaction. The ideal candidate should have strong leadership abilities and experience managing call center environments. Key duties include supervising daily activities, analyzing performance metrics, implementing improvements, maintaining compliance, and managing staffing levels. You will also work closely with training and quality assurance teams. This position requires operational expertise, people management skills, and a commitment to customer service excellence. Candidates should be analytical, decisive, and highly organized. This is a unique opportunity to lead high-impact service operations in Riyadh.
Job Requirement:
We are seeking a capable and enthusiastic individual for the role of Call Center Operations Manager in Riyadh, Saudi Arabia under the Customer & Contact Service sector. The ideal candidate should demonstrate a solid background in call center leadership. Key requirements include:
• Proven experience managing call center teams and workflows
• Familiarity with call center technologies and KPIs
• Strong leadership and coaching skills
• Excellent analytical and reporting capabilities
• Ability to handle escalations and improve customer satisfaction
This role suits professionals who thrive in dynamic, fast-paced environments. Full operational support will be provided.
