Job Description:
Job Title: Call Monitoring Analyst
Location: Makkah, Saudi Arabia
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Monitoring Analyst to join our team in Makkah, Saudi Arabia under the Customer & Contact Service sector. In this role, you will be responsible for listening to and evaluating customer calls to assess agent performance and ensure alignment with service standards. The ideal candidate should have experience in a call center or QA environment. Key duties include call audits, performance scoring, documenting observations, identifying trends, and recommending actionable insights to enhance customer interactions. You will also collaborate with quality teams and provide timely reporting. This position requires listening acuity, objectivity, and analytical skills. Candidates should be methodical, communicative, and results-oriented. This is a unique opportunity to support performance monitoring efforts in Makkah.
Job Requirement:
We are seeking a capable and enthusiastic individual for the role of Call Monitoring Analyst in Makkah, Saudi Arabia under the Customer & Contact Service sector. The ideal candidate should demonstrate familiarity with call center operations. Key requirements include:
• Ability to evaluate voice interactions and provide objective assessments
• Strong attention to detail and accuracy in scoring
• Good understanding of customer service standards and practices
• Communication and reporting skills
• Familiarity with performance metrics and analysis
This role is suitable for individuals who enjoy working behind the scenes to improve frontline performance. Full training and support will be provided.
