Job Description:
The Customer Returns Clerk position in Basel plays a crucial role within the retail and consumer sector, ensuring operational efficiency, excellent customer service, and day-to-day store coordination. Responsibilities include assisting customers with product inquiries, maintaining the cleanliness and organization of the store, and ensuring that merchandise is displayed properly. This role is essential to driving customer satisfaction and fostering repeat business. The individual will also help manage stock levels, report damaged goods, and maintain accurate point-of-sale transactions. The ideal candidate will be a proactive team player with a strong work ethic and keen attention to detail. This position may involve evening and weekend shifts depending on store needs. In the dynamic Swiss retail environment, especially in cities like Basel, adaptability, multilingual communication skills, and a customer-first mindset are highly valued. Training and onboarding will be provided to align with company protocols and service standards.
Job Requirement:
• Familiarity with retail operations or point-of-sale systems. • Fluency in English; German or French a plus. • Proven ability to work independently and manage time effectively. • Experience working in multicultural team environments. • Attention to detail in stocking and displaying merchandise. • Strong interpersonal and communication skills.
