Job Description:
Job Title: Call Monitoring Analyst
Location: Chicago, United States
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Monitoring Analyst to join our team in Chicago, United States under the Customer & Contact Service sector. In this role, you will be responsible for analyzing recorded customer interactions to assess service quality and identify training opportunities. The ideal candidate should have a strong understanding of call center operations, analytical tools, and performance metrics, along with a proactive attitude. Key duties include listening to and evaluating calls, documenting performance trends, generating reports, and supporting compliance with service standards. You will also support coaching efforts and follow all operational and safety procedures relevant to the role. This position requires attention to detail, good communication skills, and the ability to work both independently and within a team. Candidates should be enthusiastic, adaptable, and committed to delivering high-quality work in a dynamic environment. This is a unique opportunity to contribute to the growth of Customer & Contact Service in Chicago while gaining hands-on experience in a meaningful and practical role.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Call Monitoring Analyst in Chicago, United States under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in service analytics and a willingness to learn and adapt in a dynamic work environment.
Key requirements include:
• Ability to carry out call evaluations, data tracking, and performance reporting effectively
• Strong attention to detail and problem-solving mindset
• Willingness to support coaching and quality improvement initiatives, if required
• Good communication and teamwork skills
• Basic understanding of safety procedures and willingness to follow operational guidelines
This role suits individuals who are dependable, analytical, and eager to contribute to the success of our Customer & Contact Service operations. On-the-job training and support will be provided as needed to ensure full integration into the role. We value dedication, reliability, and a strong work ethic, and we welcome applicants who are ready to make a positive impact in Chicago.
