Job Description:
We are seeking a reliable and detail-focused Claims Administration Assistant to support our claims department in Hamburg. In this role, you will play a key part in facilitating smooth claims handling by providing administrative and clerical support to claims processors and adjusters. Your responsibilities will include organizing claim files, inputting data into the claims management system, and preparing routine correspondence and reports.
The role also involves managing incoming mail, scanning and indexing documents, scheduling follow-ups, and answering customer inquiries related to claim status. You will help ensure all documentation is complete and compliant with company procedures and legal regulations. The assistant will liaise regularly with clients, brokers, and internal departments to resolve minor issues and escalate more complex matters to appropriate staff.
This position is ideal for someone who thrives in a structured office environment and enjoys administrative duties that support the broader insurance claim function. You'll work within a supportive team and gain exposure to industry-specific tools and systems. We offer opportunities for professional development and potential progression into more senior roles in the insurance field. Accuracy, timeliness, and a customer-service orientation are crucial to success in this role.
Job Requirement:
Candidates should have completed secondary education, with a preference for those holding a degree or diploma in office administration, insurance, or business. Previous administrative experience, ideally within the insurance or financial sector, is highly valued. A minimum of 1–2 years in a support role is recommended.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with claims management or CRM systems is required. The ability to handle sensitive information with confidentiality and precision is essential. You must be fluent in German and possess good written and spoken communication skills. Knowledge of English or additional languages will be considered a plus.
Strong organizational abilities, attention to detail, and time management are critical. You must be capable of handling repetitive tasks with consistency while also adapting to shifting priorities. A helpful, team-oriented attitude is important, along with the ability to work independently under supervision.
You should demonstrate reliability, punctuality, and a customer-first mindset. Experience handling claim documentation or working with adjusters will strengthen your application. Basic knowledge of insurance terminology and processes is an advantage. Candidates must be comfortable working in a fast-paced office and committed to maintaining high standards of accuracy and service.
