Job Description:
Job Title: Call Center Manager
Location: George Town, Malaysia
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Manager to join our team in George Town, Malaysia under the Customer & Contact Service sector. In this role, you will be responsible for overseeing all call center operations, ensuring high levels of service quality, and managing team performance to meet organizational goals. The ideal candidate should have a strong understanding of call center management, customer service practices, and performance metrics, along with a proactive leadership mindset. Key duties include supervising supervisors and agents, implementing process improvements, monitoring KPIs, handling escalated issues, and coordinating training initiatives. You will also develop strategies to enhance customer satisfaction and ensure adherence to operational procedures. This position requires strong leadership, strategic thinking, and excellent communication skills. Candidates should be adaptable, results-oriented, and committed to delivering exceptional service. This role provides an opportunity to drive the success of Customer & Contact Service operations in George Town.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Medical Records Coordinator in George Town, Malaysia under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in medical records management and a willingness to learn and adapt in a dynamic work environment. Key requirements include:
• Ability to manage and organize medical records effectively
• Strong attention to detail and problem-solving mindset
• Willingness to work with confidential patient information
• Good communication and teamwork skills
• Basic understanding of compliance and privacy regulations
This role suits individuals who are dependable, proactive, and eager to contribute to the success of our Customer & Contact Service operations. On-the-job training and support will be provided as needed.
