Job Description:
Job Title: Call Center Operations Manager
Location: Kuantan, Malaysia
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Operations Manager to join our team in Kuantan, Malaysia under the Customer & Contact Service sector. In this role, you will be responsible for overseeing the daily operations of the call center to ensure efficient service delivery and high customer satisfaction. The ideal candidate should have a strong understanding of call center management, customer service practices, and team leadership, along with a proactive and results-oriented mindset. Key duties include supervising call center staff, monitoring performance metrics, implementing operational improvements, handling escalated issues, and ensuring adherence to service standards and procedures. You will also support training initiatives and process optimization. This position requires excellent leadership, communication, and problem-solving skills. Candidates should be adaptable, organized, and committed to strengthening Customer & Contact Service operations in Kuantan.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Medical Records Coordinator in George Town, Malaysia under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in medical records management and a willingness to learn and adapt in a dynamic work environment. Key requirements include:
• Ability to manage and organize medical records effectively
• Strong attention to detail and problem-solving mindset
• Willingness to work with confidential patient information
• Good communication and teamwork skills
• Basic understanding of compliance and privacy regulations
This role suits individuals who are dependable, proactive, and eager to contribute to the success of our Customer & Contact Service operations. On-the-job training and support will be provided as needed.
