Job Description:
Job Title: Call Monitoring Analyst
Location: Malacca, Malaysia
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Monitoring Analyst to join our team in Malacca, Malaysia under the Customer & Contact Service sector. In this role, you will be responsible for analyzing call center interactions to ensure quality, efficiency, and compliance with service standards. The ideal candidate should have a strong understanding of call monitoring techniques, customer service practices, and data analysis, along with a proactive and detail-oriented mindset. Key duties include reviewing recorded calls, evaluating agent performance, providing feedback for improvement, generating reports on call quality, and assisting in training initiatives. You will also ensure adherence to operational procedures and service standards. This position requires excellent analytical, communication, and problem-solving skills. Candidates should be adaptable, attentive, and committed to strengthening Customer & Contact Service operations in Malacca.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Medical Records Coordinator in George Town, Malaysia under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in medical records management and a willingness to learn and adapt in a dynamic work environment. Key requirements include:
• Ability to manage and organize medical records effectively
• Strong attention to detail and problem-solving mindset
• Willingness to work with confidential patient information
• Good communication and teamwork skills
• Basic understanding of compliance and privacy regulations
This role suits individuals who are dependable, proactive, and eager to contribute to the success of our Customer & Contact Service operations. On-the-job training and support will be provided as needed.
