Job Description:
Job Title: Call Center Supervisor
Location: Kuantan, Malaysia
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Supervisor to join our team in Kuantan, Malaysia under the Customer & Contact Service sector. In this role, you will be responsible for overseeing daily call center operations, ensuring service quality, and supporting the performance of call center agents. The ideal candidate should have a strong understanding of customer service practices, call center technologies, and team management, along with a proactive and leadership-focused attitude. Key duties include monitoring agent performance, providing coaching and guidance, managing schedules, handling escalated customer issues, and reporting on operational metrics. You will also ensure adherence to operational procedures and service standards. This position requires strong communication and leadership skills, attention to detail, and the ability to work collaboratively. Candidates should be adaptable, supportive, and committed to achieving high levels of customer satisfaction. This role offers an opportunity to enhance Customer & Contact Service excellence in Kuantan.
Job Requirement:
Job Requirements:
We are seeking a capable and enthusiastic individual for the role of Medical Records Coordinator in George Town, Malaysia under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in medical records management and a willingness to learn and adapt in a dynamic work environment. Key requirements include:
• Ability to manage and organize medical records effectively
• Strong attention to detail and problem-solving mindset
• Willingness to work with confidential patient information
• Good communication and teamwork skills
• Basic understanding of compliance and privacy regulations
This role suits individuals who are dependable, proactive, and eager to contribute to the success of our Customer & Contact Service operations. On-the-job training and support will be provided as needed.
