Job Description:
The Client Engagement Manager in Mesaieed is responsible for developing and managing strategies that deepen customer relationships, enhance satisfaction, and increase long-term client retention. This role acts as the primary contact for strategic clients, ensuring that their experiences with the company are seamless, personalized, and aligned with their evolving needs.
Key responsibilities include onboarding new clients, facilitating ongoing communication, coordinating with cross-functional teams to resolve issues, and identifying opportunities for account growth or service optimization. The manager tracks engagement metrics, leads regular performance reviews, gathers feedback, and implements engagement programs or loyalty initiatives to strengthen partnerships.
This position plays a key role in driving client loyalty and ensuring that services consistently meet or exceed expectations in a highly competitive and customer-centric environment.
Job Requirement:
Education: Bachelor’s degree in Business, Marketing, Communications, or Customer Relationship Management. A master’s degree or CRM certification is a plus.
Experience: 5–7 years in customer success, client services, or account management roles, ideally in B2B or enterprise settings.
Skills:
Excellent interpersonal and relationship management skills.
Strong project coordination and strategic planning capabilities.
Proficiency with CRM software (e.g., Salesforce, HubSpot).
Skilled in analyzing client data and engagement metrics.
Language: Fluency in English is required; Arabic is an asset.
Other Requirements:
High emotional intelligence and active listening skills.
Ability to manage multiple client accounts and priorities.
Results-driven with a focus on delivering measurable value.
Collaborative, adaptable, and proactive in solving challenges.
