Job Description:
The Client Service Manager in Umm Salal is responsible for managing client relationships and ensuring the delivery of exceptional service experiences. Acting as the primary point of contact for high-value or strategic clients, this role involves overseeing service performance, resolving complex client concerns, and aligning service delivery with client expectations and contractual obligations.
Core duties include onboarding new clients, managing service-level agreements (SLAs), coordinating with internal teams to ensure prompt issue resolution, and conducting regular account reviews. The manager is also tasked with monitoring client satisfaction metrics, identifying opportunities for upselling or service improvement, and preparing performance and feedback reports for senior leadership.
This role requires a strategic and hands-on approach to client service, balancing operational efficiency with relationship management to foster long-term partnerships.
Job Requirement:
Education: Bachelor’s degree in Business Administration, Communications, or a related field.
Experience: 5+ years in client services, account management, or customer success roles, with experience handling key accounts.
Skills:
Excellent interpersonal, negotiation, and communication skills.
Ability to interpret and manage service contracts and KPIs.
Strong organizational and multitasking abilities.
Experience with CRM and client management platforms.
Language: Proficiency in English is required; Arabic is highly desirable.
Other Requirements:
Client-centric mindset with a commitment to service excellence.
Ability to work independently and collaborate across departments.
Willingness to travel for client meetings or business reviews.
Strategic thinking with the ability to anticipate client needs.
