Job Description:
The Client Champion Manager acts as the voice and advocate of the customer within the organization, ensuring that client interests are at the forefront of decision-making and service delivery. Based in Dubai, this strategic role leads initiatives that drive customer-centricity, manages escalations for key clients, and coordinates internal responses to complex client needs. The manager is responsible for identifying themes in client feedback, delivering satisfaction reports to leadership, and overseeing initiatives that improve customer trust, loyalty, and advocacy.
This role requires both relationship management and strategic thinking skills. The Client Champion Manager serves as a liaison between clients and teams such as operations, product, and support. They also champion changes based on the client voice, monitor Net Promoter Scores (NPS), and lead ambassador or customer advocacy programs to build long-term partnerships.
Job Requirement:
Bachelor’s degree in Customer Experience, Business, or Client Relations. 5+ years of experience in client-facing or customer advocacy roles, with proven experience managing strategic accounts. Strong understanding of customer feedback analysis, experience with NPS or customer advocacy platforms, and exceptional communication skills. Leadership, diplomacy, and a deep sense of empathy are critical for this role.
