Job Description:
The Client Experience Analyst is responsible for collecting, analyzing, and interpreting data related to customer interactions in order to enhance client satisfaction and improve service delivery. Based in Al Ain, this role involves reviewing client feedback, customer service metrics, behavioral patterns, and support ticket histories to identify experience gaps and recommend actionable improvements. Key tasks include managing feedback collection tools (e.g., NPS, CSAT surveys), generating dashboards, and partnering with various departments to address service shortfalls.
This role requires both analytical skills and customer-centric thinking. The analyst plays a key role in identifying friction points in the client journey, tracking changes in satisfaction over time, and preparing reports that influence service design, training, and operational priorities. The ideal candidate is data-driven, methodical, and passionate about improving client outcomes through insights and collaboration.
Job Requirement:
Bachelor’s degree in Data Analytics, Customer Experience, or Business. 3–5 years of experience in customer insight, CX analytics, or business analysis. Proficiency with Excel, BI tools (e.g., Power BI, Tableau), and customer feedback systems. Strong critical thinking, visualization, and presentation skills are essential. The ability to work cross-functionally, prioritize tasks, and manage multiple data sources is required.
