Job Description:
The Client Retention and Support Strategist in Ajman plays a pivotal role in maintaining long-term relationships with shipbuilding clients and operators by ensuring exceptional post-delivery support, proactive engagement, and strategic communication. This position supports business continuity, client satisfaction, and repeat vessel orders by aligning client needs with the company’s technical, operational, and service capabilities.
The strategist is responsible for developing client engagement plans, monitoring vessel performance feedback, and coordinating technical support with engineering, service, and warranty teams. They analyze support trends to identify areas for service improvement and conduct periodic reviews with clients to evaluate satisfaction and promote enhancements. The role involves working closely with the commercial and technical departments to manage client expectations, address concerns, and ensure timely resolution of technical issues.
In addition, they help draft customer support agreements, manage communication during system upgrades or regulatory changes, and support knowledge-sharing initiatives between clients and OEM partners. This role is essential in positioning the company as a trusted post-delivery service provider in the maritime sector.
Job Requirement:
A bachelor’s degree in maritime business, marine engineering, or customer relationship management is required. 5+ years of experience in client success, technical support coordination, or customer retention within shipbuilding, marine services, or industrial manufacturing is essential. Strong communication, negotiation, and problem-solving skills are crucial. Familiarity with ship systems, post-delivery processes, and support SLAs is required. Proficiency in CRM systems and a customer-first mindset are critical to success in this role.
