Job Description:
The Customer Returns Clerk is responsible for handling all customer returns and exchanges with professionalism and efficiency. This role involves a deep understanding of the store’s return policy and a commitment to providing excellent customer service, even in challenging situations. The clerk's duties include inspecting returned merchandise, processing refunds or store credits, and accurately documenting all transactions in the point-of-sale (POS) system. They are also responsible for managing returned inventory and preparing it for restocking, salvage, or disposal. This position requires strong problem-solving skills and a patient, friendly demeanor to handle potentially difficult customer interactions. The clerk’s work is vital for customer satisfaction and for maintaining the integrity of the store’s inventory.
Job Requirement:
A high school diploma is required, and previous experience in a customer service or retail role is essential. The candidate must possess excellent interpersonal and communication skills. The ability to handle customer complaints with patience and a calm demeanor is crucial. The ideal candidate must be highly detail-oriented to ensure accurate processing of returns and refunds. Proficiency with point-of-sale (POS) systems and basic computer applications is a must. The role requires a strong understanding of retail policies and procedures. The position demands a flexible schedule, including evenings and weekends.
