Job Description:
Location: Basel
Industry: Hospitality & Tourism
Job Description:
As a Customer Relations Supervisor in Basel, you will lead the guest service team in delivering exceptional experiences. This includes handling escalated concerns, training front-line staff, monitoring service standards, and implementing feedback mechanisms. You will also be involved in strategy development to improve guest satisfaction scores and service delivery processes.
Job Requirement:
Job Requirements:
Experience in guest relations or customer service management
Excellent communication and conflict resolution skills
Ability to coach and develop staff
Familiarity with CRM systems and service KPIs
Leadership and motivational skills
Proficiency in German and English required
Analytical skills for tracking satisfaction metrics
Strong organizational and presentation skills
Ability to handle stressful situations diplomatically
Background in hospitality management preferred
