Job Description:
The Branch Banking Representative serves as the primary point of contact for clients in Quebec City, providing day-to-day banking services and support. This role involves assisting clients with account management, deposits, withdrawals, payments, and inquiries, while promoting the bank’s products and services.
Key responsibilities include opening and maintaining accounts, processing transactions accurately, providing information on banking products, and resolving client issues promptly. The representative also identifies opportunities for cross-selling financial services, ensures compliance with regulatory requirements, and collaborates with branch staff to deliver excellent customer service. Reporting on branch performance and client interactions helps management improve operational efficiency and service quality.
This position requires strong communication, organizational, and customer service skills. Branch Banking Representatives play a crucial role in enhancing client satisfaction, supporting branch growth, and maintaining operational integrity. Career progression opportunities include Personal Banker, Banking Officer, or Branch Supervisor roles within Quebec City’s banking sector.
Job Requirement:
Education: High school diploma or equivalent; post-secondary education in Finance, Business, or Accounting is an advantage.
Experience: 1–3 years in retail banking, customer service, or financial operations.
Skills:
Knowledge of banking products, account management, and transaction procedures.
Strong communication and interpersonal skills.
Attention to detail and ability to process transactions accurately.
Proficiency with banking software, CRM systems, and basic office tools.
Ability to manage multiple client interactions efficiently.
Other Requirements:
Familiarity with Canadian banking regulations and compliance standards.
High ethical standards and integrity in handling client financial information.
Client-focused mindset with commitment to service excellence.
Ability to work collaboratively with branch staff to achieve operational goals.
