Job Description:
We are looking for a Claims Operations Associate to support our insurance operations team in Cologne. This role involves managing the end-to-end processing of insurance claims, verifying documentation, and coordinating with internal teams to ensure timely settlement of claims.
You will interact with clients, agents, and assessors to collect necessary data and provide updates on claim status. Your responsibilities also include maintaining claim records and preparing reports for analysis. Accuracy, efficiency, and empathy are key qualities for this role.
We are hiring a motivated and detail-oriented individual who thrives in a customer-centric environment and is ready to grow within a dynamic claims operations framework.
Job Requirement:
A bachelor’s degree in Insurance, Business, or related field is required. At least 1-2 years of experience in insurance claims processing or support is preferred. Knowledge of insurance terminology, claim documentation procedures, and CRM tools is essential.
Excellent organizational, communication, and customer service skills are required. Ability to multitask and manage claims volumes with precision is critical. Familiarity with German insurance regulations is a plus.
