Job Description:
Job Title: Call Center Manager
Location: Rome, Italy
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Manager to join our team in Rome, Italy under the Customer & Contact Service sector. In this role, you will be responsible for managing the entire call center operation, including staff leadership, process optimization, and performance management. The ideal candidate should have a strong understanding of customer service delivery models, call center technology, and team development. Key duties include setting call center goals, analyzing KPIs, managing staff recruitment and training, resolving escalated customer issues, and ensuring compliance with company standards. You will also support strategic planning and follow all operational and safety procedures relevant to the role. This position requires leadership, decision-making skills, and a customer-focused mindset. This is a unique opportunity to contribute to the growth of Customer & Contact Service in Rome while leading a high-impact, customer-driven team.
Job Requirement:
We are seeking a capable and enthusiastic individual for the role of Call Center Manager in Rome, Italy under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in operational leadership and contact center management. Key requirements include:
• Ability to lead and scale a high-performing call center team
• Strong attention to analytics, metrics, and performance tracking
• Willingness to manage recruitment, training, and shift structures
• Excellent communication and conflict-resolution skills
• Basic understanding of CRM platforms and quality assurance protocols
This role suits individuals who are dependable, strategic, and eager to contribute to the success of our Customer & Contact Service operations. We value dedication, professionalism, and a leadership-driven mindset, and we welcome applicants who are ready to make a positive impact in Rome.
