Job Description:
Job Title: Call Center Supervisor
Location: Rome, Italy
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Supervisor to join our team in Rome, Italy under the Customer & Contact Service sector. In this role, you will be responsible for overseeing daily call center operations and ensuring service quality and team performance. The ideal candidate should have a strong understanding of call center procedures and team leadership, along with a proactive attitude. Key duties include supervising agents, monitoring call metrics, providing coaching and feedback, and ensuring adherence to company standards. You will also support staffing schedules and follow all operational and safety procedures relevant to the role. This position requires leadership ability, excellent communication skills, and the ability to manage a high-performing team in a dynamic environment. This is a unique opportunity to contribute to the growth of Customer & Contact Service in Rome while gaining valuable leadership experience in a practical role.
Job Requirement:
We are seeking a capable and enthusiastic individual for the role of Call Center Supervisor in Rome, Italy under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in team leadership and service optimization. Key requirements include:
• Ability to lead, coach, and motivate customer service agents effectively
• Strong attention to detail and analytical mindset for performance tracking
• Willingness to manage operational shifts and handle escalations
• Good communication and conflict resolution skills
• Basic understanding of CRM and call center software tools
This role suits individuals who are dependable, proactive, and eager to contribute to the success of our Customer & Contact Service operations. On-the-job training and support will be provided as needed to ensure full integration into the role. We value dedication, reliability, and a strong work ethic, and we welcome applicants who are ready to make a positive impact in Rome.
