Job Description:
Job Title: Call Center Operations Manager
Location: Rome, Italy
Industry: Customer & Contact Service
Job Description:
We are looking for a motivated and skilled Call Center Operations Manager to join our team in Rome, Italy under the Customer & Contact Service sector. In this role, you will be responsible for overseeing the day-to-day operations of the call center, ensuring optimal service delivery, team performance, and customer satisfaction. The ideal candidate should have a strong understanding of call center management, workforce planning, and performance optimization. Key duties include managing team leaders, monitoring call metrics, ensuring adherence to quality standards, resolving escalated issues, and implementing process improvements. You will also support staff development and follow all operational and safety procedures relevant to the role. This position requires leadership, data-driven thinking, and a customer-first attitude. This is a unique opportunity to contribute to the growth of Customer & Contact Service in Rome while ensuring consistent and efficient call center operations.
Job Requirement:
We are seeking a capable and enthusiastic individual for the role of Call Center Operations Manager in Rome, Italy under the Customer & Contact Service sector. The ideal candidate should demonstrate a strong interest in call center leadership and service delivery. Key requirements include:
• Ability to lead teams and manage call center KPIs effectively
• Strong interpersonal, coaching, and communication skills
• Willingness to handle escalations and implement strategic improvements
• Familiarity with call center software, quality monitoring tools, and performance dashboards
• A focus on service excellence, staff motivation, and operational efficiency
This role suits individuals who are organized, motivational, and passionate about delivering world-class customer service. We welcome applicants ready to lead with impact in Rome.
