Job Description:
The Bank Teller in Al Shahaniya serves as the primary point of contact for customers conducting financial transactions at the branch. This front-line role involves handling routine banking functions such as deposits, withdrawals, cheque processing, account inquiries, and currency exchange while ensuring the accuracy and integrity of each transaction.
The teller is responsible for maintaining a secure cash drawer, balancing daily transactions, and verifying identification and documentation to prevent fraud. Delivering exceptional customer service, the Bank Teller provides information on banking products and services, promotes digital banking channels, and refers clients to sales or advisory staff for more complex banking needs.
Accuracy, professionalism, and confidentiality are essential in this position, as tellers play a critical role in upholding the bank’s reputation and operational integrity. They must also comply with Qatar’s financial regulations and the institution’s internal policies while maintaining a welcoming, service-oriented environment for customers.
Job Requirement:
Education: Minimum high school diploma; associate or bachelor’s degree in Finance, Banking, or Business is preferred.
Experience: 1–2 years in a banking, cashier, or customer service role is desirable.
Skills:
Strong numerical aptitude and attention to detail.
Proficiency in handling cash, POS systems, and bank software.
Good interpersonal and communication skills.
Ability to handle customer inquiries and resolve issues efficiently.
Familiarity with fraud prevention and KYC protocols.
Certifications: Teller training or basic banking certifications are a plus.
Language: Fluent in English; knowledge of Arabic is beneficial.
Other Requirements:
Professional demeanor and customer-first attitude.
High level of integrity and confidentiality.
Willingness to work flexible hours or weekends as per branch schedule.
Understanding of Qatari banking regulations and transaction limits.
