Job Description: We are currently seeking a skilled and customer-oriented Guest Experience Manager to join our team in Abu Dhabi. As a Guest Experience Manager, you will be responsible for ensuring exceptional customer service and creating memorable experiences for our guests. Your attention to detail, strong communication skills, and passion for hospitality will contribute to the overall success of our establishment. Responsibilities: Oversee the guest experience from arrival to departure, ensuring guest satisfaction. Train and supervise front desk staff and concierge team. Handle guest inquiries, requests, and complaints in a professional and timely manner. Coordinate with other departments to ensure smooth operations and seamless guest experiences. Monitor and maintain guest feedback and reviews. Implement strategies to improve guest satisfaction and loyalty. Stay updated on industry trends and best practices in guest services. Collaborate with the marketing team to develop and execute guest engagement programs.
Job Requirement: Requirements: Proven experience in a similar guest service or hospitality management role. Excellent interpersonal and communication skills. Strong problem-solving and conflict resolution abilities. Detail-oriented and customer-focused mindset. Bachelor's degree in hospitality management or a related field. Fluency in English, both written and spoken. Knowledge of additional languages is a plus.
