Job Description: We are currently hiring for the position of Senior Tech Support in Windsor. As a Senior Tech Support professional, you will play a key role in providing technical assistance and resolving complex issues for customers. Your expertise in troubleshooting, problem-solving, and customer service will ensure a positive customer experience and satisfaction. Responsibilities: Provide technical support to customers via phone, email, or chat. Diagnose and troubleshoot software and hardware issues. Assist customers with the installation, configuration, and setup of products. Resolve complex technical problems by investigating and implementing effective solutions. Document and track customer interactions and resolutions in the CRM system. Collaborate with cross-functional teams to address customer concerns and improve processes. Mentor and support junior team members in resolving technical issues. Requirements: Previous experience in a senior-level technical support role. In-depth knowledge of computer systems, software, and networking. Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills. Ability to handle multiple priorities and work under pressure. Familiarity with CRM systems and ticketing tools. Technical certifications and knowledge of specific products may be advantageous.
Job Requirement: Previous experience in a senior-level technical support role, preferably in the customer and contact service industry. In-depth knowledge of computer systems, software, and networking. Strong problem-solving and troubleshooting skills to resolve complex technical issues. Excellent communication and customer service skills to interact effectively with customers. Ability to handle multiple priorities and work well under pressure. Familiarity with CRM systems and ticketing tools to document and track customer interactions. Mentorship skills to support and guide junior team members. Technical certifications and specific product knowledge may be advantageous. Willingness to stay updated with the latest technology trends and advancements. Flexibility to work in shifts, including evenings and weekends, to provide round-the-clock support if required.
