Job Description: We are seeking a dynamic and experienced Customer Success Team Lead to join our team in Halifax. As a Customer Success Team Lead, you will be responsible for leading and managing a team of customer success representatives. You will oversee the team's efforts in ensuring customer satisfaction and success by building strong relationships, addressing challenges, and driving value for our customers. Responsibilities: Lead and mentor a team of customer success representatives, providing guidance and support in their daily activities. Set performance goals and objectives for the team, and monitor their progress. Develop and implement strategies to enhance customer success and drive customer satisfaction. Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly. Analyze customer success metrics and utilize data-driven insights to improve team performance. Identify opportunities for upselling or cross-selling additional products or services to existing customers. Act as a liaison between the team and management, communicating team progress and challenges. Requirements: Previous experience in a customer success or account management role, with demonstrated leadership and team management abilities. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Proficiency in using customer success software and systems. Knowledge of the target industry and products/services may be advantageous. Collaborative mindset to work effectively with cross-functional teams. Passion for delivering exceptional customer experiences and driving customer success.
Job Requirement: Previous experience in a customer success or account management role, with demonstrated leadership and team management abilities. Strong communication and interpersonal skills to effectively lead and mentor a team of customer success representatives. Excellent problem-solving and decision-making abilities to address customer challenges and drive customer success. Proficiency in using customer success software and systems. Ability to understand and articulate technical concepts to non-technical individuals. Strong organizational skills and attention to detail to manage customer accounts and ensure customer satisfaction. Knowledge of the target industry and products/services may be advantageous. Collaborative mindset to work effectively with cross-functional teams and coordinate customer success efforts. Passion for delivering exceptional customer experiences and driving customer success. Ability to analyze customer success metrics and make data-driven decisions to improve team performance.
