Job Description: We are currently seeking a Customer Service Engineer to join our team in Victoria. As a Customer Service Engineer, your primary responsibility will be to provide technical support and assistance to our customers. You will serve as the main point of contact for resolving technical issues, answering inquiries, and ensuring customer satisfaction. Responsibilities: Provide prompt and efficient technical support to customers via phone, email, or other communication channels. Diagnose and troubleshoot technical issues related to products or services. Guide customers through step-by-step solutions or escalate complex issues to the appropriate teams. Document customer interactions, including problem descriptions, solutions provided, and follow-up actions. Collaborate with cross-functional teams to resolve customer issues and improve product performance. Stay up-to-date with product knowledge and industry trends to provide accurate and relevant information to customers. Identify opportunities to enhance customer experience and provide feedback to internal teams. Requirements: Previous experience in a customer service or technical support role is preferred. Strong technical knowledge and problem-solving skills. Excellent communication and interpersonal skills. Ability to explain technical concepts to non-technical customers. Proficiency in using customer service software and systems. Flexibility to work in shifts, including evenings and weekends. Strong organizational skills and attention to detail. Ability to remain calm and professional in challenging situations.
Job Requirement: Previous experience in a customer service or technical support role is preferred. Strong technical knowledge and problem-solving skills to address customer inquiries and technical issues. Excellent communication and interpersonal skills to interact effectively with customers. Ability to explain technical concepts to non-technical individuals. Proficiency in using customer service software and systems. Flexibility to work in shifts, including evenings and weekends, to provide round-the-clock customer support. Strong organizational skills and attention to detail to document customer interactions and resolutions accurately. Ability to remain calm and professional in challenging situations. Knowledge of the target industry and products/services may be advantageous. Collaborative mindset to work effectively with cross-functional teams.
