Job Description: We are currently seeking a Customer Service Supervisor to join our team in North York. As a Customer Service Supervisor, you will be responsible for overseeing a team of customer service representatives and ensuring the delivery of exceptional customer service. You will play a vital role in maintaining customer satisfaction, managing escalations, and driving continuous improvement within the department. Responsibilities: Supervise and lead a team of customer service representatives, providing guidance and support. Monitor and evaluate team performance, providing coaching and feedback for improvement. Handle customer escalations and resolve complex issues in a timely and satisfactory manner. Develop and implement customer service procedures and policies. Collaborate with other departments to address customer concerns and improve service delivery. Stay up-to-date with industry trends and customer service best practices. Compile and analyze customer service metrics to identify areas for improvement. Conduct regular training sessions to enhance the skills and knowledge of team members. Requirements: Previous experience in a customer service role, with demonstrated leadership or supervisory experience. Excellent communication and interpersonal skills to effectively lead a team and engage with customers. Strong problem-solving and decision-making abilities. Proficiency in using customer service software and systems. Flexibility to work in shifts, including evenings and weekends. Strong organizational skills and attention to detail. Knowledge of the target industry and products/services may be advantageous. Ability to provide constructive feedback and coach team members. Collaborative mindset to work effectively with other departments and stakeholders.
Job Requirement: Previous experience in a customer service role, with proven leadership or supervisory experience. Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills to lead and motivate a team. Ability to handle customer escalations and resolve complex issues. Proficiency in using customer service software and systems. Strong problem-solving and decision-making abilities. Flexibility to work in shifts, including evenings and weekends, to oversee operations. Strong organizational skills to manage workflow and prioritize tasks. Knowledge of the target industry and products/services may be advantageous. Ability to provide constructive feedback and coach team members for improvement. Collaborative mindset to work effectively with other departments and stakeholders.
