Job Description:
The Auto Service Center Operator in Edmonton is responsible for managing the overall operations of a small-to-medium automotive service facility. This role combines technical expertise with administrative and customer service responsibilities to ensure smooth and profitable business performance. Duties include supervising mechanics and support staff, scheduling appointments, maintaining inventory, ordering parts, and ensuring all services comply with safety and industry standards.
The operator interacts directly with customers, providing service estimates, explaining repair procedures, and addressing concerns to ensure customer satisfaction. Financial duties such as budgeting, invoicing, and maintaining daily records are also part of the role. The position demands strong organizational, technical, and interpersonal skills, as well as a sound understanding of the automotive repair business.
This role is ideal for someone with mechanical knowledge and business acumen looking to oversee and grow a successful auto service center in Edmonton’s competitive market.
Job Requirement:
Education: Diploma or certification in Automotive Technology, Business Management, or a related field.
Experience: Minimum 3–5 years in automotive services, with at least 1–2 years in a supervisory or operational role.
Skills:
Knowledge of vehicle diagnostics, maintenance procedures, and parts sourcing.
Strong leadership and team coordination skills.
Familiarity with service center management software.
Excellent customer service and conflict-resolution abilities.
Language: English required; additional languages are an asset in Edmonton’s diverse community.
Other Requirements:
Valid driver’s license.
Ability to manage budgets and service metrics.
Understanding of Alberta’s workplace safety and vehicle repair regulations.
Willingness to work weekends or extended hours if needed.
