Job Description:
The Client Hospitality Assistant in Ottawa provides administrative and front-line support to ensure seamless client experiences in hospitality settings such as hotels, conference centers, or corporate hospitality suites. The role involves welcoming guests, assisting with check-ins and reservations, preparing meeting rooms or event spaces, and responding to general inquiries. Responsibilities also include managing client records, coordinating amenities or refreshments, supporting event setups, and liaising with housekeeping or catering teams to fulfill client requests. The assistant plays a vital part in upholding a welcoming and professional atmosphere, handling client feedback courteously, and ensuring personalized service delivery. A focus on client satisfaction, organization, and multitasking is essential for success in this customer-facing role.
Job Requirement:
Certificate or diploma in Hospitality, Office Administration, or related field
1–2 years of experience in client-facing or administrative roles within hospitality
Strong communication and interpersonal skills
Professional demeanor with a client-first attitude
Excellent time management and organizational skills
Familiarity with booking or scheduling software (e.g., MS Outlook, EventPro)
Ability to handle multiple tasks in a fast-paced environment
Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Team-oriented with flexibility to adapt to varying tasks and guest needs
Availability to work mornings, evenings, weekends, and holidays as needed
