Job Description: We are currently seeking a friendly and customer-oriented Front Desk Agent to join our team in Windsor, Canada. As a Front Desk Agent in the Hospitality & Tourism industry, you will be the first point of contact for guests, providing exceptional service and ensuring a positive experience during their stay. Responsibilities: Guest Reception: Greet guests with a warm welcome and check them in/out efficiently. Provide information about hotel amenities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints. Reservation Management: Handle guest reservations, including room bookings, cancellations, and modifications. Maintain accurate records and communicate reservation details to the appropriate departments. Communication: Answer phone calls, take messages, and respond to emails promptly. Coordinate with various departments to fulfill guest requests and ensure smooth operations. Cash Handling: Process guest payments, including cash, credit cards, and vouchers. Maintain accurate accounting of transactions and ensure adherence to cash handling policies. Safety and Security: Monitor the lobby area, ensuring a safe and secure environment for guests. Follow safety protocols and assist with emergency procedures when necessary. Administrative Tasks: Perform general administrative duties, such as filing, record-keeping, and updating guest information. Maintain a neat and organized front desk area. Customer Service: Provide exceptional customer service by anticipating guest needs and going above and beyond to exceed their expectations. Handle guest complaints or inquiries professionally and promptly.
Job Requirement: Experience: Prior experience as a Front Desk Agent or in a similar guest service role within the Hospitality & Tourism industry is preferred. Familiarity with hotel operations and reservation systems is an asset. Customer Service Skills: Strong customer service orientation with excellent communication and interpersonal skills. Ability to provide a warm and welcoming experience to guests, anticipate their needs, and handle guest complaints or inquiries professionally. Organizational Abilities: Excellent organizational and multitasking skills to handle guest requests and administrative tasks efficiently. Attention to detail is crucial to ensure accuracy and guest satisfaction. Problem-Solving Skills: Strong problem-solving abilities to address guest issues, resolve conflicts, and find appropriate solutions in a timely manner. Computer Literacy: Proficiency in using computer systems and software for reservation management, guest records, and communication purposes. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays. Adaptability to changing schedules and business demands.
