Job Description: We are seeking a skilled and experienced Hospitality Manager to join our team in Mississauga, Canada. As a Hospitality Manager in the Hospitality & Tourism industry, you will oversee the overall guest experience, ensuring exceptional service and satisfaction. Responsibilities: Guest Services: Ensure a seamless and personalized guest experience, from arrival to departure. Address guest inquiries, requests, and concerns promptly and professionally. Team Leadership: Manage and train the hospitality staff, including front desk personnel, concierge, and guest services team. Foster a positive work environment, promote teamwork, and provide ongoing support and guidance. Operational Management: Oversee day-to-day operations, including reservations, check-ins, check-outs, and room assignments. Monitor room availability, rates, and occupancy to maximize revenue. Quality Control: Maintain high standards of cleanliness, safety, and comfort throughout the property. Conduct regular inspections to ensure adherence to brand standards and guest expectations. Relationship Building: Develop and maintain relationships with guests, vendors, and service providers to enhance the guest experience. Collaborate with local businesses and tourism organizations to promote the property. Financial Management: Monitor financial performance, including revenue, expenses, and budgets. Implement strategies to optimize revenue generation, cost control, and profitability.
Job Requirement: Experience: Proven experience as a Hospitality Manager or in a similar leadership role within the Hospitality & Tourism industry. Demonstrated success in managing hotel operations and delivering exceptional guest experiences. Leadership Skills: Strong leadership and team management abilities to inspire and guide the hospitality team. Foster a positive work environment, encourage teamwork, and promote staff development. Customer Focus: Excellent customer service skills with a passion for providing exceptional hospitality experiences. Ability to anticipate guest needs, exceed expectations, and handle guest feedback and complaints. Operational Excellence: Solid understanding of hotel operations, including front desk procedures, reservations systems, and housekeeping. Familiarity with industry best practices and compliance with health and safety regulations. Communication Skills: Effective communication and interpersonal skills to interact with guests, staff, and vendors. Ability to build relationships, resolve conflicts, and collaborate with various stakeholders. Problem-Solving Abilities: Strong problem-solving skills to address operational challenges, handle guest issues, and make informed decisions in a fast-paced environment. Flexibility: Willingness to work flexible hours, including weekends and holidays, to ensure 24/7 coverage and meet guest needs.
