Job Description:
We are seeking a meticulous and customer-focused Customer Returns Clerk for our retail store in Cologne. In this role, you will handle returned merchandise, ensuring items are processed efficiently according to store policies.
Your tasks include inspecting returned products for damage or defects, logging returns into the system, arranging restocking or disposal, and assisting customers with return queries. You will coordinate with sales staff and warehouse teams to maintain accurate inventory records and support loss prevention efforts.
This position requires attention to detail and excellent communication skills to manage returns smoothly and maintain customer satisfaction.
Job Requirement:
Candidates should have prior experience in retail returns processing or customer service. Strong organizational skills and the ability to work accurately under pressure are essential.
You must be proficient in using inventory and point-of-sale systems. Good command of German is necessary for interacting with customers and colleagues.
Physical fitness is important for handling returned goods. Availability to work flexible hours, including weekends and holiday periods, is expected.
