Job Description:
The BI (Business Intelligence) Reporting Analyst in Madinat ash Shamal is responsible for developing and delivering insightful reports and dashboards that support data-driven decision-making across KPO operations. This role ensures accurate data consolidation, visualization, and interpretation, enabling business units to monitor performance, identify trends, and optimize operational strategies.
Key responsibilities include gathering reporting requirements from stakeholders, designing interactive dashboards, automating recurring reports, and ensuring data accuracy and consistency across multiple sources. The analyst also monitors KPIs, prepares ad hoc analyses, and supports leadership with detailed performance insights. Collaboration with IT, operations, and business strategy teams is essential to integrate business intelligence solutions into daily operations.
Job Requirement:
Education: Bachelor’s degree in Business Analytics, Information Systems, Computer Science, or a related field; certification in Power BI, Tableau, or SQL is advantageous.
Experience: 2–4 years in business intelligence, reporting, or data analytics, preferably in a KPO or high-volume service environment.
Skills:
Proficiency in BI tools such as Power BI, Tableau, or QlikView.
Strong SQL skills and understanding of database architecture.
Experience with KPI reporting and dashboard development.
Analytical mindset with attention to detail and data validation.
Ability to present complex data in a clear and actionable manner.
Language: Fluency in English is required; Arabic is a plus.
Other Requirements:
Strong problem-solving and data storytelling skills.
Ability to handle multiple data projects simultaneously.
Familiarity with data privacy and compliance in reporting.
Excellent organizational and communication abilities.
