Job Description:
The Business Knowledge Associate in Al Daayen supports the documentation, dissemination, and maintenance of business knowledge assets within the BPO organization. This role is focused on ensuring accurate, accessible, and up-to-date process documentation, best practices, and operational guidelines that enable efficient service delivery and continuous improvement.
Key responsibilities include gathering process information from subject matter experts, creating and updating standard operating procedures (SOPs), maintaining knowledge bases, and assisting with training material development. The associate collaborates closely with operations, quality assurance, and training teams to ensure knowledge alignment and consistency across projects. Monitoring knowledge usage and collecting feedback to enhance resources is also essential.
Job Requirement:
Education: Bachelor’s degree in Business Administration, Information Management, or related field.
Experience: 1–3 years in knowledge management, business analysis, or process documentation roles, preferably in BPO or service industries.
Skills:
Strong documentation and writing skills.
Familiarity with knowledge management systems and tools.
Ability to understand and translate complex processes into clear documentation.
Detail-oriented with good organizational skills.
Effective communication and collaboration abilities.
Language: Fluency in English required; Arabic is a plus.
Other Requirements:
Proactive approach to updating and maintaining knowledge assets.
Ability to work independently and support cross-functional teams.
Willingness to learn about various business processes and technologies.
Commitment to maintaining data accuracy and confidentiality.
