Job Description:
The Business Transformation Manager in Doha is responsible for leading large-scale transformation initiatives aimed at improving efficiency, scalability, and service delivery in a KPO environment. This role oversees the assessment, design, and implementation of business process changes, working closely with cross-functional teams to align operations with strategic objectives.
Key duties include evaluating existing workflows, identifying inefficiencies, defining transformation roadmaps, and managing the execution of projects involving digitalization, automation, organizational redesign, or cost optimization. The manager also facilitates stakeholder engagement, monitors transformation KPIs, ensures alignment with client expectations, and mitigates risks throughout the change lifecycle. They are accountable for driving measurable improvements and fostering a culture of innovation and continuous improvement.
Job Requirement:
Education: Bachelor’s degree in Business Administration, Management, or Industrial Engineering; MBA or PMP/Lean Six Sigma Black Belt certification preferred.
Experience: 7–10 years in business transformation, operations strategy, or consulting, with at least 3 years in a leadership role within a KPO, BPO, or corporate transformation office.
Skills:
Strong project management and organizational change leadership.
Proficiency in process mapping, automation tools, and performance analytics.
Ability to build transformation frameworks and guide cross-functional execution.
Excellent communication, facilitation, and conflict-resolution skills.
Expertise in cost-benefit analysis and ROI-based decision-making.
Language: Fluency in English is essential; Arabic is a plus.
Other Requirements:
Strong analytical thinking and stakeholder management capabilities.
Comfortable with ambiguity and driving transformation across complex structures.
Deep understanding of KPO delivery models and global service standards.
