Job Description:
The Business Knowledge Associate supports strategic decision-making by collecting, organizing, and analyzing industry trends, market data, and organizational knowledge assets within a knowledge process outsourcing (KPO) environment in Sharjah. This role acts as a bridge between research teams, subject matter experts, and business units, ensuring that relevant insights and data are accessible and up to date. Responsibilities include maintaining internal knowledge repositories, preparing briefs and market snapshots, supporting competitive intelligence efforts, and synthesizing research outputs into executive summaries. The associate collaborates with research and operations teams to understand client needs, identify gaps in current documentation, and recommend improvements in knowledge capture and dissemination processes. Additionally, the associate may assist in onboarding new team members by sharing curated knowledge and training materials. In Sharjah’s growing KPO landscape, the Business Knowledge Associate ensures the organization leverages its institutional and market knowledge to deliver high-value insights and decisions.
Job Requirement:
A bachelor’s degree in business administration, knowledge management, or information science is preferred, with 2–4 years of experience in research coordination or knowledge documentation roles. Candidates should have strong analytical and organizational skills, attention to detail, and experience using KM systems or content management platforms. Excellent written communication and a collaborative mindset are essential.
