Job Description:
The Customer Returns Clerk is responsible for managing product returns and exchanges in a retail environment, ensuring all returns are handled efficiently and in line with company policy. The clerk interacts directly with customers to process returns, evaluate returned merchandise, and determine if a refund, exchange, or store credit is applicable. This includes inspecting items for damage, verifying original receipts or purchase proof, and updating return data in the point-of-sale system. The role involves issuing refund slips, coordinating with stockroom staff to restock resalable items, and processing non-sellable goods for disposal or return to suppliers. The clerk maintains records of returns, monitors recurring issues for quality control reporting, and provides feedback to store supervisors. Excellent customer service is vital, as the clerk often handles dissatisfied or frustrated customers. They must communicate policy details clearly and resolve concerns with professionalism. The role may also involve supporting front-desk operations during low-return periods and maintaining the cleanliness and organization of the returns area. Accuracy, record-keeping, and the ability to multitask are critical in minimizing losses and ensuring smooth customer service operations.
Job Requirement:
Candidates should have a high school diploma or equivalent with prior experience in retail customer service or cashier roles. Strong communication, conflict-resolution, and data entry skills are essential. Familiarity with return processing systems and company refund policies is preferred. The ideal candidate will be patient, detail-oriented, and capable of handling multiple returns quickly while maintaining composure and professionalism. Availability for shift work, including weekends, is expected.
