Job Description:
The Delivery Coordination Worker plays a key role in managing and overseeing the daily delivery operations of a retail or e-commerce environment. This position is responsible for scheduling, tracking, and ensuring timely delivery of products to customers or between stores. Core duties include receiving delivery requests, organizing dispatch schedules, communicating with delivery drivers, and updating tracking systems. The worker acts as a liaison between store management, delivery personnel, and customers to coordinate smooth and efficient order fulfillment. This involves confirming product availability, managing route optimization, and addressing delays, missed deliveries, or customer complaints. The role also includes maintaining delivery logs, preparing necessary documentation, and following up on pending shipments. The Delivery Coordination Worker monitors compliance with safety and handling protocols and may support loading or unloading operations when required. They may also be responsible for reconciling daily delivery records with inventory movement and submitting regular reports to logistics supervisors. This position requires excellent organizational skills, multitasking capabilities, and attention to time-sensitive processes. Flexibility is essential, especially during promotional periods or peak delivery seasons when workloads are high. By ensuring accurate and punctual deliveries, this role helps boost customer satisfaction and operational efficiency across the retail supply chain.
Job Requirement:
Candidates should possess at least a diploma in logistics, supply chain, or business administration. Previous experience in delivery coordination, dispatch, or logistics support is preferred. Strong organizational and time management skills, knowledge of route planning tools or delivery tracking systems, and effective communication with drivers and team members are essential. Candidates must be detail-oriented, able to handle pressure during busy times, and flexible with work hours. Proficiency in basic computer tools and record-keeping is required.
