Job Description:
The Checkout Clerk is responsible for providing efficient and friendly service to customers during the payment process in retail environments across Calgary. This role involves scanning items, verifying prices, processing cash, debit, and credit card payments, and issuing receipts. A key responsibility of the Checkout Clerk is to maintain accuracy in all transactions while ensuring minimal wait times for customers. They also assist with handling refunds, exchanges, and applying promotional discounts as per store policy.
Beyond operating the cash register, Checkout Clerks ensure checkout counters are clean, organized, and fully stocked with bags, receipt paper, and other necessary supplies. They may also respond to basic customer inquiries, direct shoppers to different store sections, and escalate complex issues to supervisors. During peak shopping periods, Checkout Clerks play a critical role in maintaining smooth customer flow and reducing queues.
The position requires strong interpersonal skills, attention to detail, and the ability to work efficiently in fast-paced retail settings. By ensuring accuracy and providing courteous service, Checkout Clerks contribute significantly to positive customer experiences, store reputation, and overall operational success within Calgary’s competitive retail sector.
Job Requirement:
Education: Minimum high school diploma or equivalent. Training in cashiering or retail systems is an advantage.
Experience: Previous cashier or customer service experience preferred; entry-level candidates with strong communication skills may also be considered.
Skills:
Ability to operate cash registers and POS systems.
Strong numerical accuracy and attention to detail.
Excellent customer service and communication skills.
Problem-solving abilities for handling pricing or payment issues.
Time management skills to work efficiently during busy hours.
Physical Requirements: Ability to sit or stand for extended periods and lift light items when required.
Other Requirements:
Flexibility to work evenings, weekends, and holiday shifts.
Professional appearance and polite demeanor at all times.
Ability to remain calm and courteous under pressure.
Team-oriented mindset with willingness to assist colleagues.
Familiarity with Calgary’s bilingual customer base (English/French) is an asset.
