Job Description:
The Digital Order Fulfillment Worker supports retail e-commerce operations by managing the end-to-end process of online order preparation in Calgary. This role ensures customer orders placed through digital platforms are accurately processed, packed, and readied for delivery or pickup within strict timelines. Workers are responsible for reviewing order lists, locating products in-store or warehouse areas, checking product availability, and ensuring substitutions when necessary.
Key responsibilities include scanning items, verifying order accuracy, and updating fulfillment systems to track progress. The role may also involve coordinating with warehouse staff, delivery drivers, or customer service agents to resolve order discrepancies. Proper packaging of goods, particularly fragile or perishable items, is essential to maintain quality standards.
This position demands efficiency, attention to detail, and adaptability to handle fluctuating order volumes, especially during peak retail periods. The Digital Order Fulfillment Worker plays a critical part in maintaining customer satisfaction by ensuring accuracy, timeliness, and care in online shopping experiences.
Job Requirement:
Education: High school diploma or equivalent.
Experience: Prior work in retail, warehousing, or e-commerce fulfillment preferred.
Skills:
Ability to follow digital order systems and instructions accurately.
Strong organizational and time-management abilities.
Familiarity with barcode scanners, tablets, or handheld fulfillment devices.
Communication skills for coordinating with teams.
Detail-oriented with a focus on customer satisfaction.
Physical Requirements: Capability to lift up to 40 lbs, walk, stand, and bend for long periods.
Other Requirements:
Flexibility for evening, weekend, or holiday shifts.
Dependable and punctual with a strong work ethic.
Knowledge of safe product handling and storage.
Willingness to work in fast-paced retail environments.
