Job Description:
The Customer Returns Clerk is responsible for processing product returns efficiently and accurately in Winnipeg retail stores. This role ensures a smooth returns process, maintains inventory accuracy, and supports a positive customer experience.
Key responsibilities include receiving returned merchandise, verifying the condition of items, checking receipts or order information, and updating store records. The clerk assesses whether items should be restocked, repaired, or discarded, and ensures proper handling according to store policies. Coordination with stockroom staff, sales associates, and management is essential to maintain workflow efficiency and inventory accuracy.
The Customer Returns Clerk also communicates with customers to explain return policies, provide guidance, and address any concerns or questions. Attention to detail, organizational skills, and customer service abilities are crucial to ensure that returns are processed accurately and efficiently. By handling returns properly, the clerk contributes to overall store operations, customer satisfaction, and inventory integrity.
Job Requirement:
Education: High school diploma or equivalent.
Experience: Prior experience in retail, customer service, or inventory handling preferred.
Skills:
Knowledge of store return policies and procedures.
Accuracy in processing returns and updating records.
Strong customer service and communication skills.
Organizational abilities for handling returned items efficiently.
Teamwork and coordination with stockroom and sales staff.
Physical Requirements: Ability to lift up to 40–50 lbs, stand for extended periods, and manage merchandise safely.
Other Requirements:
Flexibility to work evenings, weekends, or peak retail periods.
Punctuality, reliability, and attention to detail.
Commitment to safety and proper handling of returned items.
Ability to maintain a clean and organized returns area.
