Job Description: We are seeking a visionary and customer-centric Chief Experience Officer (CXO) to join our organization in Edmonton, Canada. As the CXO, you will be responsible for shaping and delivering an exceptional customer experience strategy within the executive and management industry. Responsibilities: Customer Experience Strategy: Develop and implement a comprehensive customer experience strategy aligned with the company's goals and objectives. Customer Insights: Gather and analyze customer insights, feedback, and market research to understand customer needs and preferences. Customer Journey Mapping: Map the end-to-end customer journey, identifying touchpoints and opportunities for enhancing customer satisfaction and loyalty. Design Thinking: Apply design thinking principles to create innovative and intuitive customer experiences across all channels and interactions. Employee Engagement: Foster a customer-centric culture by engaging and empowering employees to deliver exceptional service and support. Performance Measurement: Establish key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and track progress. Continuous Improvement: Continuously identify and implement improvements to enhance the overall customer experience, leveraging technology and data-driven insights. Stakeholder Collaboration: Collaborate with cross-functional teams, including marketing, sales, and operations, to align customer experience strategies and drive integrated solutions.
Job Requirement: Minimum of 10 years of progressive experience in executive and management roles, with a focus on customer experience and service excellence. Previous experience as a Chief Experience Officer or in a similar senior executive position is highly desirable. In-depth knowledge of customer experience best practices, design thinking, and customer-centric strategies within the executive and management industry. Strong leadership and communication skills, with the ability to inspire and motivate teams and collaborate effectively with stakeholders at all levels. Analytical mindset with the ability to gather and interpret customer insights and translate them into actionable strategies. Proven track record in developing and implementing successful customer experience initiatives that drive customer satisfaction and loyalty. Bachelor's degree in business administration, marketing, or a related field. An MBA or other advanced degree is preferred.
